Senior Manager, Digital Product Management (Residential Connected Services)
Job Number: 9823
External Description:
About Carrier:
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About this role:
We are seeking a Senior Manager, Product Management, to lead the strategy and execution of a Residential Portal platform powering connected home systems.
This role owns product direction, roadmap, and delivery for the Residential Portal domain and manages a team of product professionals. You will drive adoption and engagement, embed AI and intelligence into the platform, and shape how connected residential systems evolve into scalable digital ecosystems.
This is a hands-on product leadership role in a complex IoT environment spanning devices, firmware, cloud platforms, and digital experiences.
Key Responsibilities:
- Define and execute the multi-year product strategy for the Residential Portal
- Manage and mentor a team of Product Managers and/or Product Owners
- Own roadmap prioritization and delivery execution
- Drive adoption, engagement, and connected asset growth
- Embed AI, data, and intelligent insights into the user experience
- Identify opportunities for digital services and monetization
Product Strategy & Roadmap
- Define a clear product vision aligned to connected home and IoT trends
- Translate strategy into actionable roadmaps and measurable outcomes
- Make principled prioritization decisions across technical and business trade-offs
Adoption & Engagement
- Define and track KPIs tied to activation, engagement, retention, and feature usage
- Drive onboarding and usage improvements across connected experiences
- Use data and customer insights to continuously refine and optimize the platform
IoT & Technical Leadership
- Operate confidently in IoT environments involving device connectivity, firmware integration, APIs, and cloud services
- Ensure scalable, secure, and reliable architecture in partnership with engineering
- Balance innovation with system stability and performance
AI & Data Enablement
- Leverage device data to create actionable insights and predictive capabilities
- Partner with data teams to deliver AI-driven features that improve user value
- Ensure analytics and instrumentation are embedded into product design
Team Leadership
- Provide day-to-day leadership and coaching to Product Managers and/or Product Owners
- Establish clear accountability for roadmap execution and KPI delivery
- Elevate prioritization, rigor and outcome focus within the team
Required Qualifications:
- Bachelor’s degree
- 10 + years of product management experience in IoT, connected devices, and/or digital platforms
Preferred Qualifications:
- Prior experience managing Product Managers or Product Owners
- Strong understanding of IoT architecture, device-cloud integration, APIs, and cloud platforms
- Experience driving adoption and engagement in digital or connected products
- Experience embedding AI and data-driven intelligence into product strategy
- Strong residential domain knowledge (HVAC, connected home, or similar systems preferred)
- Ability to operate effectively in complex, cross-functional environments
Benefits:
Employees are eligible for benefits, including:
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position is entitled to short-term cash incentives, subject to plan requirements.
Pay Range:
The annual salary for this position is $146,750–$205,250 Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/05/2026
Job Number: 30200394
Community / Marketing Title: Senior Manager, Digital Product Management (Residential Connected Services)
Location_formattedLocationLong: Florida, US