Senior Manager, Digital Product Management (Residential Connected Services)
Job Number: 9823
External Description:
About this role
We are seeking a Senior Manager, Product Management, to lead the strategy and execution of a Residential Portal platform powering connected home systems.
This role owns product direction, roadmap, and delivery for the Residential Portal domain and manages a team of product professionals. You will drive adoption and engagement, embed AI and intelligence into the platform, and shape how connected residential systems evolve into scalable digital ecosystems.
This is a hands-on product leadership role in a complex IoT environment spanning devices, firmware, cloud platforms, and digital experiences.
Key Responsibilities
- Define and execute the multi-year product strategy for the Residential Portal
- Manage and mentor a team of Product Managers and/or Product Owners
- Own roadmap prioritization and delivery execution
- Drive adoption, engagement, and connected asset growth
- Embed AI, data, and intelligent insights into the user experience
- Identify opportunities for digital services and monetization
Product Strategy & Roadmap
- Define a clear product vision aligned to connected home and IoT trends
- Translate strategy into actionable roadmaps and measurable outcomes
- Make principled prioritization decisions across technical and business trade-offs
Adoption & Engagement
- Define and track KPIs tied to activation, engagement, retention, and feature usage
- Drive onboarding and usage improvements across connected experiences
- Use data and customer insights to continuously refine and optimize the platform
IoT & Technical Leadership
- Operate confidently in IoT environments involving device connectivity, firmware integration, APIs, and cloud services
- Ensure scalable, secure, and reliable architecture in partnership with engineering
- Balance innovation with system stability and performance
AI & Data Enablement
- Leverage device data to create actionable insights and predictive capabilities
- Partner with data teams to deliver AI-driven features that improve user value
- Ensure analytics and instrumentation are embedded into product design
Team Leadership
- Provide day-to-day leadership and coaching to Product Managers and/or Product Owners
- Establish clear accountability for roadmap execution and KPI delivery
- Elevate prioritization, rigor and outcome focus within the team
Required Qualifications
- Bachelor’s degree
- 10 + years of product management experience in IoT, connected devices, and/or digital platforms
Preferred Qualifications
- Prior experience managing Product Managers or Product Owners
- Strong understanding of IoT architecture, device-cloud integration, APIs, and cloud platforms
- Experience driving adoption and engagement in digital or connected products
- Experience embedding AI and data-driven intelligence into product strategy
- Strong residential domain knowledge (HVAC, connected home, or similar systems preferred)
- Ability to operate effectively in complex, cross-functional environments
Job Number: 30200394
Community / Marketing Title: Senior Manager, Digital Product Management (Residential Connected Services)
Location_formattedLocationLong: Florida, US