Senior Customer Service Account Representative

Job Number: 9932

External Description:

Carrier is actively recruiting for a dynamic Sr. Customer Service Associate to join the team in Syracuse, NY.

Role Responsibilities

• Serve as the primary customer contact for Strategic Accounts, managing relationships and supporting customers from purchase order through invoicing
• Own end‑to‑end order management, including order entry, scheduling, inventory coordination, shipment tracking, invoicing, and warranty registration.
• Collaborate cross‑functionally with Sales, Finance, and vendors to ensure accurate order fulfillment, resolve issues, manage collections, and meet customer system requirements.

Role Purpose

• Deliver a seamless customer experience by ensuring accurate, timely, and compliant order processing for Strategic Account custom
• Support revenue and operational efficiency by forecasting account activity and proactively managing order CRSD dates
• Strengthen customer relationships and trust by resolving issues quickly, maintaining accurate documentation, and acting as a reliable liaison between customers and internal teams.

Required Qualifications

• Bachelor’s Degree with 1+ years of account order management or customer service experience or Associate’s Degree with 3+ years of account order management or customer service experience or High School Diploma with 5+ years of account order management or customer service experience.

Preferred Qualifications

• Experience in Salesforce
• Experience with SAP
• Problem resolution
• Microsoft Office (Excel and Outlook)

Job Number: 30201951

Community / Marketing Title: Senior Customer Service Account Representative

Location_formattedLocationLong: New York, US