Field Service Engineer

Job Number: 10082

External Description:

Summary

The Field Service Engineer will work closely with the dealers assigned in their territory to develop and maintain the service relationship with the dealer and their customers.

Responsibilities

• Interact with assigned dealers daily to support customers in the field.
• Travel to dealer and customer locations to provide onsite support, training and troubleshooting of equipment.
• Perform on site dealer audits to ensure customer satisfaction across dealer network.
• Provide technical support and investigation of issues reported by customers and dealers.
• Receive and respond to escalated technical issues by telephone and CRM applications.
• Interfaces directly with dealers and customers throughout the problem resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolutions.
• Resolve complex technical issues through research, data analysis, and advanced troubleshooting.
• Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems.
• Serve as technical lead for field evaluation units.
• Develop technical documentation including manuals, service bulletins, and work instructions.
• Create and present content for training events and seminars.
• Manage goodwill concession process.

Required Qualifications

• High School Diploma or GED.
• Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle.
• 2+ years of experience managing technical relationships.
• 2+ years of experience with electrical, mechanical, or refrigeration systems.
• Willing and able to travel up to 60% via company vehicle and air travel primarily within the Eastern United States, with rare instances of international travel.
• Ability to maintain a productive home office for administrative tasks when not traveling in the field.

Preferred Qualifications

• Associate or bachelor’s degree in a technical field.
• Has broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
• EPA 608 Certification.
• Previous experience working in transportation or automotive or HVAC industries.
• Proficient in Microsoft Office Applications.

Job Number: 30203467

Community / Marketing Title: Field Service Engineer

Location_formattedLocationLong: Florida, US