Service Coordinator

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this role

 Carrier Commercial Service has an opening for an experienced Service Coordinator.  The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

Role Responsibilities

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.

• Collaborate with Service Account Manager on a routine bases to achieve departmental goals.

• Support service team members with various tasks.

• Answer, document or redirect phone calls, emails or text related to service requests.

• Log, track and assign unplanned service requests.

• Manage and maintain the daily schedules for all assigned Field Engineers.

• Ensure all Preventative Maintenance visits are scheduled and performed for each Service Agreement.

• Receive and process material orders.

• Assist and serve as a liaison with operations, materials management, and shipping personnel.

• Maintain and update information in customer files up to and including address changes, pricing, products, delivery instructions, or other customer notes as needed.

• Receive, process, and maintain service agreement information in ALC account systems.

• Prepare and distribute invoices on billable service requests and service agreements in time manner.            

• Monitor service account receivables, assist with collections on past due service accounts, and suggest suspension of services when necessary.

 Minimum Requirements

• High School Diploma or GED

• 1+ years of experience in Microsoft office products

• 3+ years of experience in an office role as coordinator, administrator and/or dispatcher

 Preferred Qualifications

• Associate’s Degree

• Experience in the HVAC Service Industry

• Experience with SAP and SalesForce

• Team player with the ability to multitask and prioritize daily tasks

• Excellent phone/communication skills