Service Coordinator

Job Number: 3910

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort.  Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.

About this role

The Service Coordinator plays a vital role in supporting and facilitating the smooth operation of the Service Department. This position involves a combination of administrative tasks, communication, and coordination. The Service Coordinator will work closely with Service Field Engineers, Service Account Managers, and other Coordinators to ensure efficient processes and successful outcomes.

Key Responsibilities

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.
• Collaborate with Service Account Manager on a routine bases to achieve departmental goals.
• Support service team members with various tasks.
• Answer, document or redirect phone calls, emails or text related to service requests.
• Log, track and assign unplanned service requests.
• Manage and maintain the daily schedules for all assigned Field Engineers.
• Ensure all Preventative Maintenance visits are scheduled and performed for each Service Agreement.
• Receive and process material orders.
• Assist and serve as a liaison with operations, materials management, and shipping personnel.
• Maintain and update information in customer files up to and including address changes, pricing, products, delivery instructions, or other customer notes as needed.
• Receive, process, and maintain service agreement information in ALC account systems.
• Prepare and distribute invoices on billable service requests and service agreements in time manner.          
• Monitor service account receivables and suggest suspension of services when necessary.

Required Qualifications

• High School Diploma or GED
• 5+ years working in a business setting
• 1+ years of experience using Microsoft Office Suite

Preferred Qualifications

• AA/AS degree
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ideal candidate will have experience with MSD and ServiceMax.
• Detail-oriented and able to multitask effectively.
• Problem-solving skills and the ability to work independently.
• Previous experience in a coordinator or administrative role is a plus.

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RSRCAR

Job Number: 30130391

Community / Marketing Title: Service Coordinator

Location_formattedLocationLong: Virginia, US