Customer Services Support Associate

Job Number: 1017

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role:

Use your operations and logistics skills to help us improve our operational performance across different manufacturing locations. Play a key role in our business’ success by facilitating superb client interactions and ensuring the accurate reporting of customer orders.

Key Responsibilities:

• Order processing for:
  • Customer orders
  • Professional Service monthly billings
  • intercompany PO drop shipment orders
  • other non-customer initiated order requests

• Process ERP transactions to support Client Services team
• Execute non-customer facing support for the Client Services team
• Actively participate with other Client Communication Associates to establish processes and improve efficiency through ACE tools and responsible to take action accordingly
• Provide backup support as required
• Maintain & update CRM application
• Participate in department initiatives to improve efficiency
• Consistent communication with the appropriate departments (Client Services, Production, Shipping, Supply Chain, Professional Services)
• Liaise between Operations and Client Services

• Return Materials Authorization for post-sale services

• Complete projects with little supervision and/or direction
• Other tasks as assigned

Basic Qualifications:

• HS Diploma or GED

• 1+ years of experience in the Operations, Logistics or Manufacturing.
• 1+ years of experience with ERP software (including CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules)

Preferred Qualifications:

• Previous experience working in customer relations
• Previous experience with data/order entry.
• 1+ years of experience with Microsoft Office Suite

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RSRCAR

Job Number: 30107426

Community / Marketing Title: Customer Services Support Associate

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