Client Service Associate

Job Number: 2506

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Life Science. Success in this position will require relationship building with external customers and internal cross-functional teams.

Key Responsibilities

Customer & Product Support

• Troubleshoot logistic, product and procedural issues
• Act as a customer advocate to ensure timely delivery and engage in customer complaint process
• Actively participate with Client Services team to establish processes and improve efficiency
• Add value to internal and external customers

Order Support

• Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
• Phone support – field inbound calls regarding customer inquiries and orders

Proactive Outbound Follow Up Communication

• Support program/project compliance
• Revenue generating calls to existing customers (relationship calls)
• Information gathering.  The ability to talk to our customers and learn about their business

Lead qualification and follow up with Sales

Quote Management

Account Set Up and Management relating to: Customer Relationship Management & ERP database maintenance

Coordinate with Sales and customer to enter appropriate account information

Return Materials Authorization and supervision and/or direction

Other tasks as assigned 

Basic Qualifications

• HS Diploma or GED
• 3+ years of experience with ERP system (including CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules)
• 1+ years of experience with Microsoft Office Suite
• 3+ years of experience in Operations and Logistics Support role

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Bachelor’s Degree preferred or related field or related experience
• Professional written and verbal communication skills to clearly convey ideas, information, and concepts
• Superior attention to detail to accurately input data and navigate databases
• Ability and desire to succeed in a cross-functional working environment required
• Ability and desire to learn client base and industries
• Experience working with international customers
• Ability to work independently with minimal supervision
• Demonstrate passion, dedication, professionalism and proven execution
• Desire to grow with company

RSRCAR

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Job Number: 30108164

Community / Marketing Title: Client Service Associate

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