Program Manager, Development Programs & Learning Systems

Job Number: 10250

External Description:

Carrier is looking for a seasoned Program Manager that will lead our learning development and learning system initiatives.

Key Responsibilities

Development Program Design & Management

• Build and manage development programs that support technical, professional, and leadership growth across the Commercial HVAC organization.
• Partner with Engineering, Field Operations, Sales, and HR to identify capability needs and design programs that address them.
• Develop structured learning pathways for:
  • Commercial HVAC technical mastery (chillers, rooftops, hydronics)
  • Controls and building automation
  • Commissioning, diagnostics, and system optimization
  • Customer facing and project management skills
  • Leadership and people management development
• Integrate hands-on learning experiences such as factory tours, lab sessions, field ride alongs, and mentorship with Carrier experts.
• Manage program logistics including communications, scheduling, cohort/speaker coordination, and resource development.
• Track participant progress, certifications, and skill attainment; provide insights to leadership on program impact and workforce readiness.

LMS Ownership & Administration

• Serve as the primary administrator for Carrier’s LMS supporting Commercial HVAC teams across field operations, service and sales as well as external customers. 
• Manage course setup, certifications, learning paths, user groups, and reporting dashboards.
• Partner with IT, HR, and vendor teams to maintain system performance and implement enhancements.
• Monitor learning analytics to identify skill gaps, training needs, and opportunities for optimization.

Cross Functional‑ Collaboration

• Work closely with engineering leaders, field service and sales managers, and product teams to align development programs with real-world‑ job demands.
• Support managers and mentors in coaching employees and tracking their development.
• Communicate program outcomes, workforce readiness metrics, and learning insights to senior leadership.

Reporting & Workforce Insights

• Develop dashboards and reports highlighting program impact, certification completion, technical skill progression, and LMS utilization.
• Use data to inform workforce planning, training investments, and continuous improvement initiatives.

Required Qualifications

• Bacheler’s degree in Instructional Design, Education or Engineering
• 5+ years of experience designing and managing development programs, technical training, or workforce development initiatives
• 3+ years of experience administering an LMS
• 3+ years of project management experience with the ability to coordinate across engineering, field operations, and product teams

Preferred Qualifications

• Excellent communication and facilitation skills, especially with technical audiences.
• Comfort with data analysis, reporting tools, and learning metrics.
• Understanding adult learning principles and competency-based‑ development.
• Creative problem-solving skills and strong attention to detail.
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Strong skills in Microsoft Office (Word, PowerPoint, Excel) and collaboration platforms (SharePoint, Teams, etc.).
• Familiarity with commercial HVAC systems, chillers, controls, or large‑scale mechanical systems.
• Experience supporting field technicians, sales engineers, or commercial service teams.
• Knowledge of industry standards and certifications (ASHRAE, AHRI, EPA 608, OSHA, etc.).

Job Number: 30202039

Community / Marketing Title: Program Manager, Development Programs & Learning Systems

Location_formattedLocationLong: North Carolina, US