Cloud Onboarding Engineer

Job Number: 10307

External Description:

About Us

Carrier is a leading provider of heating, ventilating, air conditioning, and refrigeration systems, building controls and automation, and fire and security solutions. Our technologies drive safer, smarter, more sustainable, and high-performance buildings.

As part of Carrier, Automated Logic has been a total energy solutions provider for over 30 years. We specialize in intuitive, energy-efficient building automation systems designed to optimize energy use while maintaining occupant comfort. Through our global network of company branches and independent dealers, we deliver industry-leading technology with unmatched local expertise and support.

About the Role

We are seeking WebCTRL Cloud Onboarding Engineer to support the deployment of WebCTRL Cloud for our customers. In this role, you will work directly with customers to guide them through the onboarding process, ensuring a smooth and secure setup. This is a hybrid role, with a combination of in-office and remote work. Candidates should be able to work from our Kennesaw GA office as needed while also having the flexibility to work remotely. This position is not an SRE role but focuses on assisting customers with configuration, security, and connectivity for WebCTRL Cloud.

Key Responsibilities

• Guide customers through installing and configuring security certificates on their local site and in BACnet/SC routers.
• Assist customers in setting up Single Sign-On (SSO) authentication.
• Provide support for VPN configurations to ensure secure connectivity.
• Educate customers on best practices for secure deployments of WebCTRL Cloud.
• Work closely with internal teams to refine onboarding processes and documentation.
• Troubleshoot common setup issues and escalate complex cases as needed.

Qualifications & Experience

• High School Diploma or GED
• 1 year of network security principles, including SSL/TLS, certificate management, and VPNs
• 1 year of experience with Single Sign-On (SSO) protocols such as SAML, OAuth, and OpenID Connect, including integration and troubleshooting

Preferred Skills

• Experience with BACnet/SC or industrial networking is a plus.
• Experience with WebCTRL or other building automation systems
• IT-related certifications are a plus.
• Ability to explain technical concepts to non-technical users.
• Strong troubleshooting skills and attention to detail.
• Technical certifications and any direct Automated Logic training are a plus.

• Hands-on experience setting up certificates (PKI infrastructure).
• Basic scripting or automation experience (PowerShell, Python, or Bash) is a plus.
• Linux experience is a plus.
• Prior experience in a customer-facing technical role.
• Ability to work independently while coordinating with multiple stakeholders.

Job Number: 30202936

Community / Marketing Title: Cloud Onboarding Engineer

Location_formattedLocationLong: Georgia, US