Field Service Engineer

Job Number: 10599

External Description:

Summary

The Field Service Engineer will work closely with the dealers assigned in their territory to develop and maintain the service relationship with the dealer and their customers.

This position requires travel up to 60% via company vehicle and air travel primarily within the Eastern United States, with rare instances of international travel.

Responsibilities

• Interact with assigned dealers daily to support customers in the field.
• Travel to dealer and customer locations to provide onsite support, training and troubleshooting of equipment.
• Perform on site dealer audits to ensure customer satisfaction across dealer network.
• Provide technical support and investigation of issues reported by customers and dealers.
• Receive and respond to escalated technical issues by telephone and CRM applications.
• Interfaces directly with dealers and customers throughout the problem resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolutions.
• Resolve complex technical issues through research, data analysis, and advanced troubleshooting.
• Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems.
• Serve as technical lead for field evaluation units.
• Develop technical documentation including manuals, service bulletins, and work instructions.
• Create and present content for training events and seminars.
• Manage goodwill concession process.

Required Qualifications

• Willing and able to travel up to 60% via company vehicle and air travel primarily within the Eastern United States, with rare instances of international travel.
• High School Diploma or GED.
• Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle.
• 2+ years of experience managing technical relationships.
• 2+ years of experience with electrical, mechanical, or refrigeration systems.
• Ability to maintain a productive home office for administrative tasks when not traveling in the field.

Preferred Qualifications

• Associate or bachelor’s degree in a technical field.
• Has broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
• EPA 608 Certification.
• Previous experience working in transportation or automotive or HVAC industries.
• Proficient in Microsoft Office Applications.

Job Number: 30206634

Community / Marketing Title: Field Service Engineer

Location_formattedLocationLong: Florida, US