Digital Product Manager

Job Number: 1085

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. 

Carrier’s Lynx team is building solutions to reimagine systems that shape the way we live, work, and play. We're setting the standard for healthier, safer, and more resilient built environments – and connecting the cold chain to improve the process of safely shipping and storing food and critical medical supplies.   

About this role

This is a unique opportunity to learn and grow your skills by creating and building new product offerings in temperature-controlled logistics.  The successful person in this role will have first-hand experience with rolling products out to market from concept to launch and be able to shape, design and influence the execution path. The job is very dynamic and requires a high-level of adaptability in a quickly changing environment.

Key Responsibilities:

• Focused on net new revenue-generating, data-driven, IoT products (zero-to-one)
• Responsible for delivery of the product roadmap (prioritized initiatives) from definition to release
• Scope features aligned to prioritized initiatives, define the release plan, and lead execution of product releases
• Manage the product backlog, inclusive of new features, enhancements, tech enablement, and defects
• Understand the vision and strategic intent of the solution, empathize with customer needs and pain points, iterate on concepts and possible solutions
• Collaborate with development and design teams to create a solution, understand and suggest tradeoffs for priorities, attend/organize user testing, drive customer POCs
• Drive definition of the user personas in collaboration with the design team
• Execute on strategic objectives as prioritized by the Product Lead
• Scope releases to continuously deliver greater value, identify success metrics and track follow-through
• Own the timeline for execution and establish key milestones.  Report on the development progress, risks and issues. 
• Coordinate across multiple teams and different disciplines to ensure accurate and quality feature delivery; identify and track cross-team dependencies
• Support product training for internal sales and service team

Basic Qualifications:

• Bachelor’s Degree
• 5+ years of Digital Product Management experience

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or related field
• 3+ year of experience of software product manager, product owner/business analyst
• 5+ years of experience within information technology and/or increasing responsibilities within a related or relevant area of business.
• 2+ years of proven, hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.
• Agile certification: Product Owner
• Familiarity with SAFe  and Scrum methodologies
• Experience working with multinational, globally distributed development teams
• Experience working on 0 to 1 products (New products)
• Excellent writing and communication skills
• Passionate about understanding customer problems and jobs to be done
• Customer-centric, market-driven, and inquisitive by nature
• Proven ability to thrive in a dynamic environment, be nimble and adaptable, and handle ambiguity
• Lead by example, and not afraid to get hands dirty. Someone who can immerse in details when necessary, but maintain strategic perspective as well.
• Solid foundation in quantitative and qualitative research methods
• Ability to work positively with the wide range of individuals and stakeholders
• Ability to travel ~15% on an as needed basis

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Job Number: 30101986

Community / Marketing Title: Digital Product Manager

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