Inside Sales Engineering Specialist
Job Number: 11027
External Description:
Position Overview
Carrier's Ductless & VRF business is seeking an Inside Sales Engineering Specialist to support sales growth, customer success, and operational excellence. This role serves as a key liaison between customers, distributors, sales, engineering, product management, supply chain, and business leadership to deliver technical sales support, improve business processes, and drive strategic initiatives.
The ideal candidate is analytical, customer-focused, and collaborative, with experience supporting technical sales, business operations, and cross-functional projects in a fast-paced environment.
Success in This Role
The successful candidate will combine technical aptitude, business acumen, and customer focus to support sales growth, improve operational performance, and deliver exceptional service. They will build strong cross-functional relationships, leverage data to drive decisions, and continuously identify opportunities to improve processes that create value for customers and the business.
Key Responsibilities
Sales Engineering & Customer Support
Provide technical pre-sales support, product recommendations, quotations, equipment selection, and application guidance to customers, distributors, and sales teams.
Review mechanical drawings and project specifications to recommend appropriate Ductless & VRF solutions.
Partner with Product Management and Engineering to resolve technical inquiries and support product application decisions.
Serve as a trusted product resource for internal and external stakeholders.
Sales Operations & Business Support
Manage customer support cases and maintain accurate records within Salesforce CRM.
Support CRM administration, KPI reporting, case management, and knowledge management initiatives.
Develop reports, dashboards, and executive presentations to communicate business performance and key insights.
Collaborate with Sales Operations and Market Intelligence to analyze trends and identify opportunities that improve sales effectiveness and customer experience.
Process Improvement & Cross-Functional Collaboration
Lead or support initiatives that improve equipment selection software, business processes, and operational efficiency.
Coordinate projects across Sales, Engineering, Product Management, Supply Chain, IT, and Operations.
Identify opportunities to automate workflows, improve reporting, and enhance customer satisfaction through continuous improvement initiatives.
Required Qualifications
Bachelor's degree in a technical field plus a minimum of 2 years of HVAC industry experience.
2+ years of combined work experience in sales operations, customer support, engineering support, supply chain, logistics and/or HVAC industry.
2+ years of experience with ERP, CRM, and order management systems such as Salesforce, SAP, Hybris, or similar platforms.
2+ years of experience with Microsoft Office, particularly Excel and PowerPoint, with the ability to analyze data and create executive-level reports and presentations.
Preferred Qualifications
Experience within the HVAC industry, particularly Ductless and VRF systems.
Engineering degree preferred.
Knowledge of HVAC applications, equipment selection, and mechanical drawings.
Experience leading cross-functional projects and continuous improvement initiatives.
Strong analytical, organizational, problem-solving, and communication skills.
Ability to manage multiple priorities while delivering exceptional customer service.
Familiarity with Agile, Lean, Six Sigma, or other process improvement methodologies.
Experience with business intelligence or data visualization tools (Power BI, Tableau, etc.).
Professional certifications such as CSCP, CPIM, PMP, or Lean Six Sigma.
Job Number: 30213232
Community / Marketing Title: Inside Sales Engineering Specialist
Location_formattedLocationLong: Georgia, US