Title: Data Center Field Quality and Reliability Manager
Job Number: 12130
External Description:
About the Role
Carrier is seeking an experienced Field Quality Manager to lead field quality initiatives supporting commercial HVAC equipment and services in mission-critical data center environments.
This field-based role serves as a key liaison between customers, general contractors, commissioning agents, service operations, engineering, manufacturing, and factory quality. The Field Quality Manager will lead the resolution of field quality and reliability issues, drive corrective and preventive actions, identify opportunities for continuous improvement, and help ensure a high level of customer satisfaction.
This position requires up to 75% travel to customer sites, primarily throughout Texas, New Mexico, Oklahoma, Louisiana, Indiana, Ohio, Kentucky, and surrounding areas, with potential travel to Canada.
Key Responsibilities
- Lead field quality activities for commercial HVAC equipment, controls, and service operations supporting data center customers.
- Serve as an escalation point for significant customer quality, equipment performance, and reliability concerns.
- Investigate equipment failures and recurring field issues using root cause analysis tools such as A3, 5 Why, Fishbone Analysis, and FMEA.
- Develop and coordinate corrective and preventive actions with engineering, manufacturing, service, and quality teams.
- Analyze warranty, service, and equipment performance data to identify recurring failures, reliability risks, and improvement opportunities.
- Drive initiatives to reduce warranty costs, repeat failures, Cost of Poor Quality (COPQ), and field quality issues.
- Conduct customer-site assessments and support equipment installation, commissioning, maintenance, and service quality improvements.
- Develop and track field quality metrics, trends, corrective actions, and lessons learned.
- Present quality findings, corrective action plans, and improvement initiatives to customers and leadership.
- Build strong working relationships with customers and cross-functional teams to drive timely issue resolution.
Required Qualifications
· 5+ years Dealing Hands on with Customer Concerns and Providing Rapid Resolution
· Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Quality Engineering, Manufacturing Engineering, or Commercial HVAC systems
· 3+ years’ experience with commercial HVAC equipment, systems, or services.
· 3+ years’ Experience investigating equipment failures, field quality issues, or reliability concerns and supporting corrective actions.
· 2+ years’ experience reading and interpreting engineering drawings, technical specifications, bills of materials (BOMs), and technical documentation.
· 2+ years’ experience working with cross-functional engineering, manufacturing, quality, service, or operations teams.
· Ability and willingness to travel up to 75% to customers and project sites in US and Canada.
Preferred Qualifications
- Experience with commercial HVAC systems, including chillers, air handling units, rooftop units, controls, and Building Automation Systems (BAS).
- Data center or other mission-critical cooling experience.
- Experience with installation, commissioning, start-up, troubleshooting, maintenance, or service of commercial HVAC equipment.
- Experience with warranty analytics, reliability engineering, COPQ, or continuous improvement.
- Customer-facing experience supporting technical issues or quality escalations.
- ASQ quality certification.
- Six Sigma Green Belt, Black Belt, or similar continuous improvement certification
Job Number: 30221621
Community / Marketing Title: Title: Data Center Field Quality and Reliability Manager
Location_formattedLocationLong: Florida, US