Job Number: 2551

External Description:

Commercial Service Account Manager  

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms!

As the, Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

Job responsibilities:

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)

• Create and maintain Sales Territory and Account plans where necessary

• Present at customer seminars to develop new and existing customer relationships and opportunities

• Promote Carrier value proposition linking customer objectives to Carrier solutions

• Utilize CRM to manage customer interactions, activities, and opportunity pipeline

• Experienced seller in attracting new customers as well as building share value with existing customers

• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers

• Ability to seek out or respond to repair opportunities

• Establishing and building credibility with knowledge of Carrier products/solutions

• Strong ability to develop and sustain customer relationships

• Clearly articulate the value of Carrier’s value offerings  and how they map to the customers’ needs

• Ability to detect the Customer’s buying stage and adjust selling accordingly

• Effective presentation and communication skills

• Prioritize on best opportunities

• Responding to the customer requirements in a timely manner

• Gaining the booking/order in a timely manner

• Ability to consistently achieve sales metrics and Annual Targets

• To effectively negotiate service agreement renewals when required

What we look for

• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software

• Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills

• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers

• Ability to sell directly to end user customer

• Previous experience in selling service agreements

• Demonstrates ability to introduce others to cross sell and upsell within their base of customers

• Ability to work in a highly team-oriented and dynamic environment

• Demonstrated ability to introduce others to cross sell and upsell within their base of customers

• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages

• Self-motivated and able to manage many simultaneous projects and responsibilities

Required Qualifications:

• 2+ years HVAC experience

• High School Diploma/GED

Preferred Qualifications:

• HVAC Commercial Sales Experience

• HVAC Account Management Experience

• Bachelor's Degree in related Industry

• Strong interpersonal skills with the ability to connect with customers at all levels, both on a technical and business basis

• Proven ability to influence customer’s key decision-makers

• Excellent writing, communication, and presentation skills

• Experience with Microsoft Office Suite

• Must be self-motivated to achieve annual goals and objectives

• Experience using a Customer Relationship Management system

RSRCAR

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Job Number: 30116141

Community / Marketing Title: Commercial Service Account Manager

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