Senior Design Researcher
Job Number: 2691
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
The Sr. Design Researcher will be leading the research efforts of highly collaborative and diverse teams of Product Managers, Designers, and Engineers to inspire and influence key decision makers on new solutions for the places where people work and play. As a senior member of the team you will also provide leadership in developing new methods and approaches, championing Design Research and Design Thinking at Carrier, and coaching and mentoring junior-level researchers as needed. This role will surface critical insights about the behaviors of various audiences – and ensure our digital products are grounded in their lived experiences.
Key Responsibilities:
- Plan, design, and execute research projects using a mix of qualitative and quantitative research methods.
- Analyze and synthesize research findings into key insights that inform opportunities for new feature sets, functionalities and business approaches.
- Communicate research findings and implications to internal teams and partners with clarity.
- Facilitate research, educating and coaching partner roles (product managers, business stakeholders etc.) helping them understand the process and being a design research advocate along the way.
- Understand complex business dynamics and clarify ambiguous problems.
- Be a customer advocate and champion desirable customer experiences.
- Partner with interaction and product designers to advance the end-user perspective.
- Surface market trends, user research, and business dynamics to influence strategic development.
- Contribute to the growth and development of the Foundry’s Design Research craft.
- Continue to build a broad-base of skills across the various aspects of design.
Required Qualifications:
- Bachelor’s Degree
- 5+ years of experience leading and contributing to digital innovation projects.
- 3+ years of experience working with designers, technologists, and product managers.
- Portfolio displaying work samples, product roadmaps, customer insights, etc.
Preferred Qualifications:
- Bachelor’s Degree in marketing, design, or computer science preferred
- Experience working in a complex matrixed environment with cross-functional stakeholders.
- Passion for built environments, technology, and design.
#LI-Remote
RSRCAR
Job Number: 30115792
Community / Marketing Title: Senior Design Researcher
Location_formattedLocationLong: