Cloud Managed Operations Engineer

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

LenelS2 is looking for a driven professional to join its Cloud Engineering/Managed Services team to operate and secure the OnGuard deployment to AWS for our key customers, as well as help us automate a sustainable and repeatable architecture for future growth. Do you enjoy working from the customer perspective and diving deep on issues?  As a cloud operations engineer, you will be responsible for the overall health of our cloud-based managed service and develop key automation tools for our customers. You will create availability and health metrics, monitor performance, perform regular system maintenance, and architect innovative solutions for running our OnGuard access control system in a large, distributed environment. You will automate routine tasks enabling the team to be quick and agile. You'll be one of our experts in system automation for LenelS2 OnGuard on AWS. You’ll work closely with internal customers to understand their operational challenges and provide successful outcomes. You should enjoy digging deep to find answers, sometimes this will require reverse engineering existing solutions, a situation you thrive in.

Key Responsibilities:

• Build, scale, and secure the underlying AWS infrastructure that hosts Lenel OnGuard.
• Manage OS and collaborate with software developers, as well as end-users to diagnose issues
• Management of infrastructure services, application deployments, cloud services, and monitoring
• Provide visibility into business and systems performance metrics
• Work closely with LenelS2 and AWS teams to maintain, manage and enhance the platform
• Expanding our configuration management infrastructure to enable rapid deployment of new services
• Working with Cyber Security to perform security audits and proactively make recommendations/improvements.
• Participate in 24x7 on-call rotation
• Develop engineering and automated deployments for IaaS system configurations
• Collaborate with engineers both internal and external to our team to troubleshoot and redline documented procedures
• Implement engineering changes to the system as required
• Responsible for integrating and testing software and/or hardware components required by customers.

Required Qualifications:

• High school diploma or GED
• 8+ years of automation tooling and scripting/programming experience, such as CI/CD Pipelines, Ansible, PHP, Python, PowerShell, Visual Basic, .Net, Ruby, Java, C, and C# (PowerShell, Python, and C# most preferred)
• 6+ Experience working with third-party integrations and supporting internal/third-party RESTful web services and other APIs (COM interfaces) and SOAP-based APIs
• 3+ years of experience in the Dev-Ops work streams using infrastructure-as-code and automation software such as Ansible, Chef or AWS SSM
• 3+ years of experience with configuring, securing, patching, and managing Windows Server 2012, 2016, 2019, and Hyper-V (or VMware)
• 3+ years of experience with optimizing relational databases (SQL Server, MySQL, PostgreSQL)

Preferred Qualifications:

• Bachelor’s degree in Systems Engineering, Information Technology, Computer Science, or related field.
• 3+ years of experience with Networking, or exposure to basic concepts and trouble-shooting connectivity issues.
• 3+ years of experience with Linux or Windows systems administration and/or related development
• 3+ years of understanding of systems development lifecycle from conception to delivery
• 2+ years of experience administering/operating Lenel On-Guard 7.x, 8.x including third-party integrations
• 2+ years of experience using, or some exposure to Amazon Web Services (S3, EC2, VPC, etc.)
• Proven experience creating documentation for production systems
• Proven ability to troubleshoot and identify the root cause of issues
• Demonstrate effective oral and written communication skills
• Experience in 24/7 online environment

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