Product Support Engineer - Service

Job Number: 3394

External Description:

About this role

Carrier is the world’s leader in high-technology heating, air-conditioning, and refrigeration solutions. Our organization is committed to being a leader in our industry. If you thrive in a fast-paced environment and are looking for an opportunity to join us in this commitment, then we have an excellent opportunity for you. We seek a motivated, results-oriented individual to continue to raise our high bar in operations standards as a manufacturing engineer.

Product technical support to assist internal Carrier, Bryant and Payne (CBP) and International Comfort Product (ICP) staff and field technical service managers with product issue resolution and product improvement initiatives. Support of processes and methods to ensure company objectives in the areas of cost, efficiency, quality and customer satisfaction are met.

Key Responsibilities:

• Respond to customer technical inquiries by CRM, phone and e-mail while providing product technical troubleshooting and application support to CBP Technical Service Managers and internal customers
• Provide field problem job site support
• Provide service and application feedback as part of the product design and launch teams
• Review and/or write product literature, service bulletins and technical training program materials
• Qualify, quantify and work to resolve field product issues  
• Provide engineering evaluation, support and sustaining engineering for private label products

LEVEL OF RESPONSIBILITY:

• Responsible for small projects or multiple tasks within functional discipline
• Makes significant contributions to their team by applying their knowledge of the discipline
• Works with moderate guidance on projects with short-term focus

Required Qualifications:

High School Diploma or Technical Certification with 10+ HVAC experience OR Associates degree with 5+ years HVAC experience OR Bachelor’s degree with 2+ years HVAC experience

Preferred Qualifications:

• Experience in a position with extensive focus on troubleshooting or process/product improvement
• Exceptional customer service skills required
• Excellent oral, written and presentation communication skills
• Must be self-directed with a desire to work within a fast-paced team environment
• Strong problem solving abilities
• Electronics controls, low voltage circuitry and experience working with HVAC product experience is beneficial (design, application or field service related)

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Job Number: 30124928

Community / Marketing Title: Product Support Engineer - Service

Location_formattedLocationLong: Indiana, US