Commercial HVAC Aftermarket Strategy & Analytics Leader
Job Number: 3564
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
We are looking for a Strategy & Analytics leader to join the Service & Aftermarket team within Carrier’s Commercial HVAC business. Service & Aftermarket aims to deliver solutions and create value for customers throughout the lifecycle of Carrier’s HVAC equipment – this includes maintenance, repair, spare parts, retrofits, upgrades, rentals and other digitally-enabled lifecycle solutions.
About this role:
The Aftermarket Strategy & Analytics Leader reports to the Executive Director, Global Service & Aftermarket and will work closely with regional Service GMs and their respective teams. The scope of priorities can generally be categorized into the following categories: increasing aftermarket parts capture, driving service coverage, enhancing digital/connected service offerings, and leading change management.
This position is responsible for advancing and owning key components of the service and aftermarket strategy, and in many cases, leads cross-functional project teams to deliver specific outcomes and meaningful results. We are looking for a high-energy, highly collaborative aftermarket athlete to join our team, lead the charge, and drive the change in one of Carrier’s fastest-growing segments.
Key Responsibilities:
- Develop roadmaps and execute project plans in support of service & aftermarket growth
- Lead and support cross-functional project teams to drive specific outcomes and deliver results
- Synthesize unstructured data (internal/external, qualitative/quantitative) to extract key insights
- Present recommendations and report outcomes to senior business leaders
Required Qualifications:
- Bachelor’s degree
- 7+ years of experience with diversified industrials business strategy and analytics
Preferred Qualifications:
- Graduate degree preferred – MBA, MS, etc.
- 2-3 years of post-graduate experience
- Strong analytical skills
- Excellent communication skills (presenting and written skills)
- Comfort working as an individual contributor – this role does not have direct reports
- Exposure to key service and/or aftermarket parts concepts (strongly preferred)
- Experience working in relevant industries, either directly or indirectly (ex-consultants welcome)
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Job Number: 30127316
Community / Marketing Title: Commercial HVAC Aftermarket Strategy & Analytics Leader
Location_formattedLocationLong: North Carolina, US