Operations Program Management

Job Number: 3708

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The successful candidate will be an individual of high integrity who enjoys operating in a hands-on, roll-up-your-sleeves environment. Decisive yet collaborative, this leader will be a self-starter who is able to work independently in entrepreneurial and fast-paced environments.  Develop key strategies, standards, and processes to ensure supply continuity, material productivity, employee engagement, and synergies between sites.

Key Responsibilities

• Assesses, analyzes, consolidates, and communicates risk and status clearly and succinctly to management, calling out key issues and presenting options for resolution to the cross-functional executive team through TOW reviews and other executive forums.
• Establish and maintain relevant KPI's, appropriate scorecards, an effective escalation matrix, and an appropriate cadence of strategic and tactical business reviews in coordination with the broader Carrier S&OP and other governance cadences creating transparency, predictability, and accountability across the external supply organization.
• Use your technical expertise to drive execution to TOW with cross functional internal and external partners.
• Ensure the successful launch of products towards meeting its stated cost, quality, schedule, and availability goals.
• Lead ramp qualifications, material availability including CTB reporting.
• Partner with your leadership team to build, mentor and lead a group to master the art of Carrier network optimization projects execution
• Drive Operations team to ensure security, materials, equipment, fixtures, staffing, training and documentation plans are in place at our partners.
• Work closely with cross functional internal and external partners to define Key Performance Indicators and TOW critical timeline requirements to enable successful execution.
• Drive Operations team for factory readiness with manufacturing partners to support NPI builds and MP (line layout, automation, capacity, capex, etc.).
• Liaison across multiple cross-functional teams to ensure product cost, manufacturability, reliability, product quality, safety and compliance, and go-to-market strategies are met.
• Work closely with Commodity Sourcing Team to ensure partner selection is being optimized to support product requirements.
• An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry.
• The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.
• The ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers.
• Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.
• An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in their beliefs, and active drive.
• Encourages others to share the spotlight and visibly celebrates and supports the success of the team.
• Integrates economic, societal, and environmental factors into a purpose-driven strategy, turning sustainability into a competitive advantage.
• Sets audacious business and sustainability goals, driving concerted action and investments, and stays the course in the face of setbacks or push-back from short-term oriented stakeholders.

Basic Qualifications

• Bachelor’s degree
• 10+ years of experience in Supply Chain Management

Preferred Qualifications

• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Proficiency in supply chain modeling and optimization tools, such as network design software or simulation software.
• Familiarity with supply chain management systems (e.g., ERP, WMS) and optimization software (e.g., Llamasoft, IBM ILOG CPLEX) is a plus.
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Strong interpersonal and communication skills to effectively collaborate with cross-functional teams and external partners.
• Knowledge of industry best practices and emerging trends in supply chain management.
• Familiarity with relevant regulations, compliance standards, and risk management practices.
• Ability to adapt to a fast-paced and changing business environment.

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Job Number: 30128570

Community / Marketing Title: Operations Program Management

Location_formattedLocationLong: Florida, US