Service Operations Lead

Job Number: 3819

External Description:

RESPONSIBILITIES:

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
• Assist leadership in driving on time, within budget completing service jobs
• Manage all time charged to jobs including Procard transactions (billable vs non-billable)
• Approve time and expense/ Handle technician payroll issues
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up of billing plans
• Review open orders daily to ensure timely completion of jobs
• Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs

Required Qualifications:

• A High School diploma or GED
• 1 + years working knowledge Microsoft Office Suite, Salesforce, and SAP
• 2+ years Administrative or Customer Service support experience

Preferred Qualifications:

• Bachelor’s degree
• Strong organizational skills
• 2+ years of HVAC service Industry
• General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
• Excellent communication and interpersonal skills

RSRCAR

#LI-Onsite

Job Number: 30129086

Community / Marketing Title: Service Operations Lead

Location_formattedLocationLong: Texas, US