Service Operations Lead

Job Number: 3844

External Description:

The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

Key Responsibilities:

• Maintains effective communications with customers and field team members to better understand support requirements.
• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
• Partner with Service Manager & Service Coordinator to prepare bi-weekly technician schedule                       
• Proactively distribute work orders for jobs daily
• Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull through revenue goals are met
• Assist leadership in driving on time , within budget completion of service jobs
• Manage all time charged to jobs including approvals of timesheets and Procard transactions (billable vs. no-billable)
• Manage day to day execution of T&M, fixed price, service contracts and projects
• Manage warranty and startup jobs
• Complete bookings of new jobs and setup billing plans
• review open order daily to ensure timely completion of jobs
• Ensure timely and accurate billing of project, service contract & T& M and fixed price jobs
• Adhere to scheduling guidelines and work order priority to manage schedule        
• Assist with the management and recording of non-productive technician time  
• Procure parts and materials for scheduled maintenance, repairs and emergency service calls     

Required Qualifications:

• High School diploma or GED
• 1 + years working knowledge Microsoft Office Suite
• 2+ years customer service experience or Administrative experience

Preferred Qualifications:

• Excellent verbal and written communication skills
• 2+ years of HVAC service Industry
• Bachelor’s Degree in Business Management
• Strong organizational skills
• Excellent attention to detail and accuracy
• Salesforce and SAP

RSRCAR.

#LI-On-Site

Job Number: 30129450

Community / Marketing Title: Service Operations Lead

Location_formattedLocationLong: Louisiana, US