Commercial HVAC Service Coordinator

Job Number: 3918

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

This position is for a staff dispatch coordinator who is under minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, warranty documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks.

Key Responsibilities:

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule                    
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule     
• Assist with the management and recording of non-productive technician time    
• Will support the accounts receivable team with reconciliation of past due invoices. 
• Reconciling technician expenses with work orders after project completion  

Required Qualifications:

• High School diploma or GED
• Must have a valid Driver’s License
• 2+ years customer service experience
• 6+ months of experience scheduling workforce
• 6+ months experience supporting customers via telephone and email  

Preferred Qualifications:

• Experience in the HVAC industry.
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with Salesforce or similar CRM

#LI-Onsite

RSRCAR

Job Number: 30129885

Community / Marketing Title: Commercial HVAC Service Coordinator

Location_formattedLocationLong: Illinois, US