Manager, Digital Program Management
Job Number: 4442
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
The right candidate will be involved in planning and identifying business requirements, workflows and supporting/training end-users in the proper use of JDE applications. This position is responsible for supporting the existing JDE business functions, gathering information and helping determine output enhancements for various applications within JDE. Will work collaboratively within the IT department and business units to define and interpret requirements into function for development to execute.
Key Responsibilities
Respond to JDE support calls
Responsible for the timely completion of project tasks and providing feedback to accounting managers, controllers, department managers at all levels, auditors, and end users
Evaluate business processes, anticipate requirements, uncover areas for improvement, and assist in developing solutions
Conduct training for the user community on JDE systems and applications. Participates in configuring the application based on the defined business processes
Ensure established audit procedures are followed with respect to user, company, and accounting setups
Provide technical support for daily business operations focusing on best practices, system administration and audit-requirements
Assure conformance to system architecture, methods, standards & practices, and promote their creation and coordination with other teams
Coordinate financial system change requests, and/or JD Edwards patches/bug fixes identified by the users
Conduct testing to ensure products perform according to user requirements and within established guidelines
Designated as a critical member of the JDE User Group
Drive to continue to learn and grow in the use and application of JDE
Ensure proper JDE testing of any systemwide changes prior to implementation
Clearly outline, document, and communicate problems, enhancements and business scenarios that will be used in advancing new and current custom software applications
Identify appropriate parameters, functions, and data to test and validate JDE changes; parameters may include general function, validity of results, accuracy, reliability, and compliance within industry standards
Execute test cases and scripts to thoroughly test company software products on multiple projects of varying size and application systems to ensure all objectives are met
Maintain JDE documentation and ensure it is current
Log and document bugs, enhancement, and product issues
Draft quality assurance policies, procedures, and knowledge articles
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Other duties may be assigned.
Required Qualifications
High School Diploma or GED
Preferred Qualifications
Bachelor’s degree from a four-year college or university
Working knowledge of JDE
Experience with SQL Queries and databases a plus
Experience supporting software applications
High level of initiative and attention to detail
Ability to prioritize daily workload and work in a team environment
Ability to work independently, identify priorities and work successfully with minimal supervision
Strong data analytic skills including the ability to develop SQL queries as needed to support data collection and reporting
Strong verbal and written communication skills
Ability to meet objectives by influencing and engaging others across multiple teams
Ability to think and act as an end-user
Must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues
Strong computer skills and experience with custom applications
Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support
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RSRCAR
Job Number: 30136152
Community / Marketing Title: Manager, Digital Program Management
Location_formattedLocationLong: Massachusetts, US