Service Operations Lead
Job Number: 4646
External Description:
Job Title: Service Operations Lead
Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings.
Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Omaha, NE location. The right candidate can be located in Omaha, NE or in Little Rock, AR.
The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
RESPONSIBILITIES:
Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
Assist leadership in driving on time, within budget completing service jobs
Manage all time charged to jobs including Procard transactions (billable vs non-billable)
Manage accounts receivable and assist with the resolution of customer billing disputes
Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
Manage warranty and startup jobs
Complete booking of new jobs and set up of billing plans
Review open orders daily to ensure timely completion of jobs
Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
Required Qualifications:
- High School diploma or GED
- Must have a valid Driver’s License
- 1+ years customer service experience
- 1+ years’ experience in MS office suite
Preferred Qualifications:
- Excellent verbal and written communication skills
- 2+ years of HVAC service Industry
- Bachelor’s Degree in Business Management
- Strong organizational skills
- Excellent attention to detail and accuracy
- Experience with Microsoft Office, Salesforce and SAP
RSRCAR
#LI-OnSite
Job Number: 30139270
Community / Marketing Title: Service Operations Lead
Location_formattedLocationLong: Arkansas, US