Service Coordinator

Job Number: 4656

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

• Support and facilitate the smooth operation of the Service Department
• Perform the communication, coordination, and administration tasks to assist Service Department in operating in accordance to ALC processes and standards

Key Responsibilities

• Answer, document or redirect phone calls, emails or texts related to service requests.
• Manage and maintain the daily schedules for all assigned Field Engineers.
• Schedule all T&M/billable service visits
• Ensure all preventive maintenance visit are scheduled and performed for each service agreement.
• Schedule 24 hours emergency service team and assist emergency service contracted customers as required (On Call Schedule)
• Maintain and update information in customer files up to and including address changes, pricing, products, delivery instructions, or other customer notes as needed.
• Notify customers of scheduled T&M/billable and PM dates visits.
• Communicate with field to determine the status of the projects they are working on and know each Tech working location all the time.
• Log and track all service work orders, and reconcile all open tickets for dispositions.
• Provide pricing upon request for parts and /or company resources in a timely manner.
• Provide parts quotes and order, as requested.
• Assist in the local monthly branch service agreement renewal process and book in ERP within 30 days of expiration.
• Invoice customers in a timely manner, target 30 day or less DTI.
• Work with collection department for collecting invoice and resolving disputes.
• All other duties as assigned

Basic Qualifications

• HS Diploma or GED 
• 1+ years of experience as an office coordinator, administrator or manager
• 1+ years of experience with the Microsoft Office Suite

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Associate’s Degree
• Experience within Building Construction/HVAC Industry preferred
• Accounting, purchasing, receivables, and billing experience preferred
• Problem-solving skills and the ability to work independently required
• Excellent organizational and time management skills required
• Detail-oriented and able to multitask effectively required
• Strong written and verbal communication skills required
• Microsoft Dynamics Software experience is a PLUS

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Job Number: 30139079

Community / Marketing Title: Service Coordinator

Location_formattedLocationLong: Connecticut, US