Senior Product Manager- Aftermarket Parts

Job Number: 4830

External Description:

Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About this role:

This Senior Product Management position is with the Carrier Replacement Components (RC) business and is responsible for the management of Carrier RC’s universal aftermarket parts & supplies growth. The role is responsible for universal generic replacement parts and products across all channels and brands that RC offers. The focus will be on driving double-digit top-line growth and profitability in sales to distribution as well as new channels and will require managing cross-business unit teams to achieve results.   Implements Marketing Strategy through conducting complex research and decision-making based on the analysis of that research. Consults with sales and functional lead personnel regarding financial aspects of product development, as well as the development and implementation of long-term business strategies for product development. Continuously recommends the best solution to complex problems through the use of industry best practices.

Key Responsibilities:

• Analyze sales and product reports by customer and by channel and advise of risks and opportunities.
• Analyze and communicate competitive product features, benefits, and market pricing, obtain voice of customer to develop winning strategies within existing or new channels & recommend appropriate actions to provide a competitive portfolio of products that drives higher sales and margins.
• Work with RC Sales team, customers, suppliers, product managers and cross-functional teams to identify opportunities and prepare business plans in support of potential new business & utilize formal review process to gain business unit approvals and then execute the tasks associated with the plan.
• Project manager of cross-functional teams to achieve growth goals, including product launch, 1st-year forecasts, phase-in/out, initial pricing and new part set-up, overall inventory, sales, customer feedback, cost, and supplier reviews, etc.
• Provide product information, and legally approved product claims to support marketing materials. Provide support for product videos or online learning module script development and review.
• Support the RC Parts Information Management (PIM) process to ensure there is electronic PIM data and images to be used in e-commerce.
• Provide timely responses to inquiries and build product and brand loyalty with RC’s customers.
• Help develop product training sessions for online and face-to-face at customer training events.  
• Support distributor events such as open houses and trade shows to discuss and demo products.
• Provide support and training to the RC Sales team.
• Conducts competitive product analysis and market research of product consumer behavior and professional audience to improve the organization's competitive position.
• Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.
• Evaluate the financial aspects of product developments, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections, to ensure that product developments are successful and effective and within established budgets.
• Develops, and implements highly sophisticated near-term and long-term business strategies relating to the development of new products, technologies, services, follow-on products, and/or industries to ensure profitability and positioning in the market.
• Oversees project selection, monitors product development, and develops product launch plans to effectively manage a product or product category's life cycle and ensure profitability.

Required Qualifications:

• Bachelor’s degree and 7+ years of product marketing experience, or a Master’s degree and 5+ years of product marketing experience.
• 3 + years of experience in HVAC/R or industry replacement parts & accessories
• 3 + years of Category or Product Management experience in HVAC or industry aftermarket parts & supplies

Preferred Qualifications: 

• Experience in forecasts, pricing, and gross margin calculation is required- put in
• Experience and understanding of the 2-step wholesale distribution model & e-commerce is a plus.
• Experience in working with suppliers and request for quotes is a plus.
• Proficiency with Microsoft Office (Excel, Project, Word, and PowerPoint) and PowerBI
• Strong communication skills with the ability to interact and collaborate with a cross-functional team.  
• Knowledge of RC systems (BI, SAP, Parts Information Catalogs, WindChill, SalesForce) is a plus.
• Demonstrated sense of urgency, self-initiative, and sense of ownership
• Willingness to learn and flexible approach.
• Highly organized with attention to detail
• Ability to effectively handle and prioritize multiple priorities.
• Excellent follow-up and follow-through skills
• Travel required 25-30%

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RSRCAR

Job Number: 30140033

Community / Marketing Title: Senior Product Manager- Aftermarket Parts

Location_formattedLocationLong: Indiana, US