Senior Product Manager, Commercial Refrigeration
Job Number: 4865
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About us
Carrier’s Commercial Refrigeration, North America team is building solutions to decarbonize the industry refrigeration industry. We're setting the standard for healthier, safer, and more resilient food and healthcare systems– and connecting the cold chain to improve the process of safely shipping and storing food and critical medical supplies.
Commercial Refrigeration is a part of Carrier, headquartered in Charlotte, North Carolina, serving customers across North America. Our vision is to empower our customers to be able to confidently succeed in their ESG goals. We are a startup within Carrier, and want team players who thrive in a dynamic, changing, environment, while continuing to delivery on what our customers need most.
About the role
The Senior Product Manager will support the decarbonization of the retail food market by helping to define new and innovative technologies and business models. You will be responsible for identifying market opportunities, supporting go-to market strategy, customer immersion, customer requirements, and overall product strategy, roadmap, and vision. You will collaborate closely all key functions and our development organization to deliver the product to market. This position reports to the Managing Director, Commercial Refrigeration North America.
Key Responsibilities
You will collaborate with stakeholders and explore new market opportunities, translating business goals into creative solutions.
In collaboration with strategic marketing and finance performs market analysis, opportunity sizing and business case development
Drive execution of strategic priorities, product strategy and identification of new opportunities
Develop go-to-market strategies to take products from ideation to scale
Drive Build, Buy, Partner approach and decisions for products within purview
Lead value validation via testing new solutions with customers and leveraging additional feedback through VOC, customer advisory boards and other external engagements
Lead customer engagement to understand their needs and pain points, and clearly define strategies and use cases for addressing those needs in the market
Oversee and provide input into the creation of product roadmaps
Lead efforts to maintain awareness of and champion on-going sustained competitive differentiation
Help create product messaging architecture with inputs from sales, PMs & Marketing, Communications and other key functions
Articulates product features & benefits aligned to customer needs and value propositions
Help develops product focused materials for sales & customer service (sales tools, playbooks, training), working closely with Marketing Communications
In collaboration with Sales, Marketing and Communications on supports Product launch management, post sales engagement and sales development programs (up-sell, cross sell, promotions)
Design objectives through Key Performance Indicators (KPIs) for team of product managers
Collaborate with product development management on the product development process and technical resource allocation.
Represent VOC insights and findings to drive product development and lifecycle management decisions
Get buy in from commercial leaders and stakeholders
Facilitate cross-business sharing of opportunities and best practices
Build and enhance important internal and external relationships
Required Qualifications
Bachelor’s degree
7+ years product management experience
Preferred Qualifications
Industrial product management experience
Passionate about understanding customer problems and jobs to be done
Customer-centric, market-driven, and inquisitive by nature
Able to rapidly create strong relationships with external and internal partners
Outstanding oral and written communication skills with an ability to communicate at all levels
Proven ability to thrive in a dynamic environment, be nimble and adaptable, and handle ambiguity
Lead by example, and not afraid to get hands dirty. Someone who can immerse in details when necessary, but maintain strategic perspective as well.
Solid foundation in quantitative and qualitative research methods
Strong analytical, strategical and creative problem solving skills
Business, financial and technology background and acumen
Focus on results and outcomes
Effective communication with key stakeholders and influencing skills to gain alignment and support
Visionary, entrepreneurial mindset, passion for innovation and drive to create business impact
Understanding of how new technologies can shape companies, innovate and deliver growth
Cross-functional collaboration and leadership skills, with the ability to make critical decisions and influence
Business owner mentality, willingness to roll up your sleeves and do whatever is necessary
Adaptable and able to work under pressure
Demonstrated ability to influence and promote change
Strong organizational, alliance and project management skills
Firm sense of accountability and ownership for end-to-end project lifecycle
Proven experience releasing software and hardware products to market successfully
Ability to understand technical subjects and emerging technologies and relevance to the marketplace
Ability to work positively with the wide range of individuals and stakeholders
The ability to find innovative ways to resolve problems
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Job Number: 30140861
Community / Marketing Title: Senior Product Manager, Commercial Refrigeration
Location_formattedLocationLong: North Carolina, US