Field Service Supervisor

About this role:

At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

As a Field Supervisor, you will be essential to the ALC business though guiding and overseeing Field Engineers. We are looking for someone who encourages growth and fosters a positive team morale, dedicated to providing our customers with the best products and services. You will set daily objectives for your team and ensure that they are solving problems using standard practices and procedures in the field.

Key Responsibilities:

• Manage field engineers through training, scheduling, and performance reviews.
• Ensure team is optimizing their time on projects and properly entering billing hours.
• Ensure proper documentation and communication to customers, subcontractors, and department managers.
• Oversee project completion, expenses, and quality control.
• Conduct interviews with potential field engineers.
• Coordinate with Project Managers and Branch Operations Managers to allocate resources and manpower to optimize the completion of projects.
• Complete required documentation for employees and projects.
• Provide technical assistance when needed.
• Coordinates, prioritizes and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment and energy of team.
• Escalates key issues that will impact the business.
• Manages team according to established programs and objectives.
• Quality Issue Management
• Contacts customers, collects feedback, and establishes and maintains good relationship with customers.
• Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Basic Qualifications:

• High School Diploma or GED
• 4+ years of experience in the HVAC Industry or Associate Degree with 4+ years of experience in the HVAC industry or Bachelor Degree
• Valid and current Driver’s License and can be insurable by company’s insurance carrier.
• Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.

Preferred Qualifications:

• Bachelor’s degree in an engineering, business, or related subject matter.
• Knowledge and experience experience in HVAC controls, Building Automation, or related industry.
• Proficient in Automated Logic and Phoenix software, such as WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, or similar software.
• Previous leadership experience and ability to lead and motivate diverse teams.
• Ability to multitask various large and diverse challenges.
• Strong verbal and written communication.
• Proficient in Microsoft 365 applications.

#LI-On-site

RSRCAR