Commercial HVAC Field Service Manager - Charlotte

Job Number: 5313

External Description:

Commercial HVAC Field Service Manager

Ideal Candidate will be located in Charlotte, NC

Carrier is a leading provider of HVAC-R systems, building controls, and automation solutions – our offerings lead to safer, smarter, more sustainable, and higher-performing buildings. If you’re looking for a role that combines your ambition to succeed with a passion for customers, then we have a great opportunity for you!

Based in the Charlotte, NC area preferred, this position will be responsible for leading a team of intermediate to experienced Field Service professionals, reviewing escalated issues, establishing and maintaining a good relationship with key customers, and respond to escalated complaints from high-profile customers.

Primary responsibilities in this role include:

• Manage team of field technicians and office staff according to established programs and objectives.
• Oversee technician schedules and manage non-productive time. 
• Responsible for technician recruiting and staffing as needed.
• Promote a safety culture and ensure zero safety incidents.
• Forecast, monitor, and document financial performance against plan.
• Drive profitability of repair jobs and maintenance agreements.
• Resolves issues encountered on repair jobs and maintenance agreements.
• Escalate critical/complex issues that will impact the business.
• Establish and maintain good relationships with customers.  
• Assist with contract renewals, warranty execution, cash flow mgmt. as needed.
• Respond to customer complaints and implement appropriate improvement plans.

Required Qualifications:

• High School diploma or GED
• 5+ years of HVAC industry experience
• 2+ years of management experience in the Commercial HVAC industry
• Must have a valid Driver’s License

Preferred Qualifications:

• Mechanical Licensure preferred. 
• Working knowledge and understanding of commercial HVAC systems
• Technical aptitude
• Bachelor's degree in Business Management, Engineering or relevant field
• Proactive and able to balance multiple priorities
• Excellent communication, both written and oral
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, and other business applications

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RSRCAR

Job Number: 30145719

Community / Marketing Title: Commercial HVAC Field Service Manager - Charlotte

Location_formattedLocationLong: North Carolina, US