Job Number: 5330

External Description:

Want to be part of a team focused on saving lives and building a safer tomorrow? If you want to play a critical role in developing and delivering the solutions and culture that contribute to our mission, we want to talk to you.

Since 1872 Edwards™ has led the way with innovative fire detection and alarm solutions. From economical control panels to high-end life safety and emergency communications platforms, this rich legacy of inventiveness and uncompromising quality has distinguished Edwards life safety systems as the technologies of choice among building owners and designers the world over. Edwards is part of Carrier, Inc.

Edwards, a division of Carrier, seeks an experienced and highly motivated individual for the position of Senior Field Services Administrator Coordinator to join our rapidly growing Professional Services team. The Senior Field Services Administrator Coordinator position is based in Bradenton, FL and reports directly to the Digital Enablement Manager., The ideal candidate for this role will be a self-motivated, critical thinker with excellent problem-solving skills.

KEY RESPONSIBILITIES:

• Assess all incoming requests for Professional Services, coordinate scheduling with our Partners, Vendors and Internal teams.
• Track time and expenses for all projects via Salesforce
• Responsible for all Professional Services billing based on completion of projects/service work
• Manage onboarding of vendors & support purchase order process.
• Manage Insurance Certificates, local licenses and requirements.
• Manage vendor & Professional Service contracts – utilize DocuSign for execution where required. 
• Maintain Statement of Works, Opportunities, Service Requests & Leads via Salesforce 
• Ensure each customer is given the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with Partners and Professional Services Customers.
• Expand the list of resources and providers to assure there are no gaps in services.
• Respond to email inquiries, develop, and organize file structures.
• Coordinate teams/zoom meetings with vendors, customers & internal teams.

REQUIRED QUALIFICATIONS: 

• High School Diploma
• 2+ years of experience in a customer facing role providing administrative commercial experience or field service coordination.
• 1+ years of experience with MS Office to include Word (mail merge) and Excel (pivot tables, Vlookup and complex calculations)

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree
• Tableau experience a plus
• Excellent customer service and problem-solving skills.
• High quality organizational skills.
• The ability to work well under deadlines and to multitask.
• Excellent verbal and written communication skills.
• Experience with using the Salesforce CRM platform.

#LI-Onsite

RSRCAR

Job Number: 30146038

Community / Marketing Title: Senior Field Services Administrator Coordinator

Location_formattedLocationLong: Florida, US