Director Global Quality
Job Number: 5379
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
The Global Quality Organization has an opportunity for a strategic allrounder to be onsite in Indianapolis IN in the capacity of the Director Global Quality.
Duties will focus on promoting a culture of quality and continuous improvement within the manufacturing sites. Mentor, coach and develop the operational quality staff as a high-performing team that adds value to the business. Drive year-over-year improvements in key operational quality metrics such as PPM, COPQ and supplier quality. Ensure efficient implementation of Carrier quality strategy and operational goals through the application of resource-, portfolio-, project- and risk management.
The Director Global Quality will travel up to 50% (international and domestic) to other sites to provide strategic guidance where and when needed.
We value our people and offer an extensive benefits package, with financial rewards including health insurance, a retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.
Key Responsibilities
- Drive a culture of quality excellence throughout the Carrier manufacturing base by building a strong quality foundation, relationships, and processes with the local teams based on quality fundamentals and in alignment with Cx initiatives
- Lead and coach the Manufacturing site teams by providing constant, effective communication and timely feedback on improvement opportunities and resultant activities utilizing Gemba and structured cadence with local teams
- Establish, benchmark, and implement quality systems and standards that meet the needs of internal and external stakeholders and promote a culture of quality excellence
- Develop and deploy globally robust processes that increase visibility and focus on key productivity and quality KPI opportunities and reduce lead times for corrective action implementations
- Effectively collaborate with internal and external stakeholders, such as Operations, Cx, Quality, Robust Design, Product Management, and Engineering to ensure full alignment with the business
- Monitoring and analysis of key operational quality metrics such as Warranty PPM, FPY, scrap, rework, and COPQ
- Develop regional continuous improvement plans in support of regional goals and objectives and lead key initiatives in support of Cx long-range planning
- Direct support of critical business needs when required
Basic Qualifications
- Bachelor’s degree
- 12+ years of experience in process engineering, operations, project management quality, quality management systems, or supplier quality management within manufacturing facilities
- 5+ years of experience influencing others in a cross-functional matrix environment and/or people management
Preferred Qualifications
- Bachelor’s degree in Manufacturing, Science, or Engineering discipline
- Carrier Excellence Associate (Cx) or experience with Lean Manufacturing
- Six Sigma Black Belt certification or Master Black Belt
- Applying problem-solving methodologies such as 8D, RRCA, Red X, Shainin, etc. with clear results and accomplishments
- Interface effectively on all levels within the company; and with outside organizations
- Facilitate and coach to bring focus and efficiency to the team
- Track record of highly developed leadership skills
- Strong interpersonal skills, i.e., training/presentation, team building, and communication
- English verbal and written communication skills
- Self-starting in multiple disciplines without direct supervision
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Job Number: 30146994
Community / Marketing Title: Director Global Quality
Location_formattedLocationLong: Indiana, US