Order Management & Fulfillment Coordinator

Job Number: 6476

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Carrier Global SIOP has a role open for an Order Management & Fulfillment Coordinator to drive customer on-time-delivery for the North America Data Centers business. Partnering closely with Sales, Customer Services, Product Management, Engineering, Operations and Supply Chain, the coordinator will play a critical role in ensuring efficient coordination to optimize revenue recognition while delivering world class customer satisfaction across all aspects of our operations. He/she will orchestrate daily execution for order management, manufacturing, logistics, revenue recognition and customer support functions.

Key Responsibilities

• Oversee the end-to-end order fulfillment process (receipt to delivery), ensuring accuracy, timeliness, and cost-effectiveness.
• Partner with sales, customer services, and operations to align, forecast and convert revenue targets.
• Drive customer on-time-delivery metric, aligned with customer expectations.
• Orchestrate BOM readiness with product management and engineering.
• Follow-up materials readiness with supply chain, aligning actions to mitigate risks.
• Align manufacturing dates with operations, driven by revenue and customer commitment.
• Follow-up invoicing trigger and execution.
• Streamline order processing workflows to drive customer lead-time reduction, benchmarking with key competitors and aligning with customer requirements.
• Drive cross-functional projects to enhance operational efficiency and customer satisfaction.
• Foster strong relationships to ensure smooth sales, operations, and supply chain integration.
• Proactively manage risks related to supply chain disruptions, logistics issues, and customer escalations.
• Manage inventory levels and collaborate with supply chain teams to maintain optimal stock levels while minimizing holding costs.
• Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

Basic Qualifications

• Bachelor’s degree
• 5+ years in experience within order management, customer fulfillment, supply chain management, or operations

Preferred Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, or Engineering
• MBA or certification in supply chain management (e.g., APICS CPIM, CSCP).
• Strong analytical, and problem-solving skills, with a track record of driving process improvements and operational efficiencies.
• Experience working in a fast paced environment
• Exceptional communication and interpersonal skills.

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Job Number: 30162876

Community / Marketing Title: Order Management & Fulfillment Coordinator

Location_formattedLocationLong: North Carolina, US