Carrier Excellence (Cx) Academy Systems & Training Manager
Location: Palm Beach Gardens, FL, USA
Job Number: 687
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
The purpose of this role is to develop and deploy the Carrier Excellence Academy curricula into Carrier’s infrastructure, resulting in a seamless technical experience for our employees with training, practice, and recognition.
The training program depends on several systems (currently Workday, CLP, and CxCP). The person in this role needs to understand the principles of instructional design, as well as technical aspects of information flows between systems (API, MFT), and how actions taken in one system can impact the way the curricula perform in others.
Using that knowledge, and in partnership with the Cx Academy Manager, the person in this role will help to plan, execute, and market ongoing changes to the Carrier Excellence Academy curricula within Carrier’s infrastructure, as well as work with Program Manager to create and deliver program communications to coordinate with Business Units & Functions on curricula deployment.
Key Responsibilities
Understand technical aspects of systems on which Carrier Excellence Academy curricula depend (Workday, CLP, CxCP), including KPI measurement and tracking of effectiveness
Partner with the Digital Technology group to understand and improve Carrier Excellence Academy curricula deployment into Carrier’s infrastructure
Coordinate with BUs & Functions on curricula deployment and program communications including change management
Leverage instructional design best practices to guide the development of Carrier Excellence Academy curricula
Manage systems related projects (e.g. Cx Academy technical and vendor roadmap, CLP move to Workday Learning (2H2024))
Work cross-functionally to resolve recurring systems issues
Manage & support Certified Trainers & TTTs network
Manage vendors including the use of Ariba P2P
Work with others to develop program processes, standard work & job aides in support of Cx Academy policies & procedures. Owns ongoing process health
Create and maintain standards and process documentation
Required Qualifications
Bachelor’s Degree
Minimum 7+ years educational delivery platforms and/or lean/continuous improvement experience
Preferred Qualifications
Working knowledge of digital systems
Working knowledge and experience with complex infrastructure
Instructional Design experience
Working knowledge of change management
Understanding of continuous improvement methodologies such as Lean, Six Sigma, Root Cause Analysis and Process Management.
Good project management skills.
Current knowledge of instructional design, training, and development best practices as well as adult learning principles, including KPI measurement and tracking of effectiveness
A conceptual thinker with the professional skills to create compelling solutions, considering business objectives as well as appropriate regulatory and technical requirements
The ability to excel in a global team environment, effectively communicate, and achieve results is critical
Highly motivated, self-directed, and able to effectively work with limited oversight
RSRCAR
Carrier is an Equal Opportunity/Affirmative Action employer. We welcome differences and celebrate new ideas. We encourage different perceptions, preferences and thoughts because we believe diversity makes us stronger.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Covid-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.
Job Number: 30100504
Community / Marketing Title: Carrier Excellence (Cx) Academy Systems & Training Manager
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