Service Coordinator

Job Number: 6915

External Description:

Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About this role:

Maintains effective communications with customers and field team members to better understand support requirements.

Contacts customers frequently requiring a high degree of tact and courtesy to maintain and build good rapport.

Develops diverse product knowledge and may perform diagnostic procedures.

Analyzes and interprets test information to resolve design/system related problems.

Key Responsibilities

• Answer phones (second line of defense)
• Setting up new customers accurately to avoid AR issues and disputes
• Setting up new vendors accurately to avoid AP issues and disputes
• Submit Tax Exemption updates
• AR SME and handle disputes with customers
• Payroll processing
• Ensure proper job booking in lock step with sales teams, including daily review of closed un-booked opportunities and complete the booking process.
• Credit hold
• Clearing Account review and processing
• Process parts ordering for repair jobs
• Process purchase orders
• DART processing
• Open Order review – make sure jobs are ready to bill
• Review AR and Open WO DMB metrics, be able to speak to progress, changes, etc. 
• Notify Service Coordinator of new job booking and schedule requirement
• Daily review of new cases created overnight by the call center
• Review of PBDs (Preliminary Billing Documents) and ensure invoices are processed prior to EOM

Required Qualifications:

• Associates Degree
• 2 years of experience with MS Office

Preferred Qualifications:

• Detail oriented
• Excellent communication and customer service skills
• Self-starter, with strong energy, enthusiasm, and process orientation
• Strong organization, planning and time management skills
• Ability to create lasting relationships with external teams
• Thrives in a fast-paced service environment
• Knowledge of Salesforce
• Knowledge of S4 / SAP
• EHS awareness

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RSRCAR

Job Number: 30167185

Community / Marketing Title: Service Coordinator

Location_formattedLocationLong: Washington, US