Client Services Associate

Job Number: 7187

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role:

The Client Services Associate is responsible for providing customer care to Sensitech’s client base.  The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Life Science customers. Success in this position will require relationship building with external customers and internal cross-functional teams. 

Job Description:

• Account Set Up & Management relating to:

  • Customer Relationship Management & ERP database maintenance

  • Coordinate with Sales and customer to enter appropriate account information

• Order Support

  • Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments

  • Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication

  • Phone support – field inbound calls regarding customer inquiries and orders

• Quote Management

• Customer & Product Support

  • Troubleshoot logistic, product and procedural issues

  • Act as a customer advocate to ensure timely delivery and engage in customer complaint process

  • Actively participate with Client Services team to establish processes and improve efficiency

  • Add value to internal and external customers

• Support clients program/project compliance

• Lead qualification and follow up with Sales

• Return Materials Authorization for post-sale services

• Complete projects with little supervision and/or direction

• Other tasks as assigned

Required Qualifications:

• High School Diploma OR GED 

• 3+ years of experience in customer facing role 

• 3+ years of experience with ERP system (including CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules

Preferred Qualifications:

• Bachelor’s Degree

• Ability and desire to succeed in a cross-functional working environment required

• Ability and desire to learn client base and industries

• Experience working with international customers

• 3+ years of experience with Microsoft Office Suite

• 3+ years of experience in Operations and Logistics Support role

• Ability to work independently with minimal supervision

• Demonstrate passion, dedication, professionalism and proven execution

• Desire to grow with company

• Professional written and verbal communication skills to clearly convey ideas, information, and concepts

• Superior attention to detail to accurately input data and navigate databases

RSRCAR

#LI-Onsite

Job Number: 30170782

Community / Marketing Title: Client Services Associate

Location_formattedLocationLong: Massachusetts, US