Technical Support Engineer

At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.  

ALC is part of the Carrier Global Corporation.  

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses. 

About this role:

The Technical Support Engineer provides technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes. Provide information to technical/non-technical people that may include senior management. Contacts and meets customers on a daily basis.

This position is 100% remote with travel and can be located anywhere in the United States.

Key Responsibilities:

• Provide technical support for the ALFO Branch Offices on an as needed basis. 

• Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc. 

• Identify all technical risks and assist local site team members in risk mitigation planning. 

• Assist in project commissioning planning for complex projects to support local project teams as required. 

• Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings. 

• Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.

• Participate in the creation and updating of the training content for Field Engineers.

• Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers

• Create and maintain standard work instructions in accordance with the Operations Manual guidance.

• Provide local training and guidance that is aligned with ALFO standard work and best practices.

• Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested. 

• Assist local management in mentoring Field Engineer Supervisors and Field Engineers.

Required Qualifications

• High School diploma or GED

• 5+ years of experience working with Building Automation Systems

• Travel 25%-50% including air travel and overnight hotel stays

Preferred Qualifications

• Bachelor’s degree

• Quality systems knowledge

• LEED Accredited Professional

• In depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, Modbus TCP, Modbus RTU, Lonworks, and N2)

• In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration).

• Network troubleshooting techniques and the use of network monitoring tools

• Knowledge of BAS servers.

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