Charlotte Plant Customer Visit Lead
Job Number: 8826
External Description:
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
We are seeking a highly organized, detail-oriented professional to lead and host customer visits, factory witness tests, and facility tours at our Charlotte factory. This role is critical in ensuring a seamless, engaging experience for customers and internal teams. The lead will oversee all aspects of scheduling, logistics, and on-site hosting, acting as the main point of contact from initial inquiry through post-visit feedback. The ideal candidate excels at both operational planning and personally guiding customers through their visit.
Key Responsibilities
Serve as the primary point of contact to initiate, organize, and host customer visits.
Lead customer tours, acting as the main host and guide while customers are on-site.
Schedule and manage customer appointments for factory witness tests and facility tours including ownership of cross-functional coordination for timing.
Coordinate all visit logistics, including date/time, room reservations, lab testing alignment, and hospitality arrangements.
Support virtual testing through preparing the test for customer viewing and supporting test communications with customers
Engage additional tour guides or request support from other teams for large or high-importance tours.
Prepare and distribute necessary documentation, briefing materials, and PPE for guests.
Distribute lab test results for certified tests and witnessed tests to all relevant stakeholders, ensuring timely and accurate communication and invoicing.
Arrange hospitality, including food ordering and welcome screen setup in the lobby.
Communicate visit details and expectations to all relevant internal and external parties.
Execute post-tour surveys, gather feedback, and maintain accurate records of customer visits.
Proactively identify and resolve scheduling conflicts, adjusting plans as needed.
Continuously seek feedback and implement improvements to enhance the customer visit experience.
Required Qualifications
Associate or bachelor’s degree.
3+ years of experience in operations, product management, product marketing, sales, service, or engineering.
1+ year experience in HVAC industry.
Preferred Qualifications
Associate or bachelor’s degree in business, operations, manufacturing, engineering.
Proven experience in scheduling, coordination, and logistics.
Experience in a technical or manufacturing environment.
Excellent organizational and time management skills.
Strong communication and interpersonal abilities.
Ability to work collaboratively with cross-functional teams.
Proficiency in scheduling software and Microsoft Office Suite.
Attention to detail and problem-solving skills.
RSRCAR
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Job Number: 30193287
Community / Marketing Title: Charlotte Plant Customer Visit Lead
Location_formattedLocationLong: North Carolina, US