Strategic Account Field Service Specialist
Job Number: 9457
External Description:
About Carrier
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About the position
We are looking for a Strategic Account Field Service Specialist to work closely with key strategic accounts, spotting early trends and ensuring timely resolution of technical issues. In this role, you will provide customer training on product functions, capabilities, maintenance, and repair requirements. You will also manage the goodwill process to maintain customer satisfaction while driving improvements in company performance metrics.
Role Responsibilities
- Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support.
- Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships.
- Analyze service performance data to identify trends and implement improvement opportunities.
- Drive customer satisfaction through expert technical guidance and proactive problem-solving.
- Collaborate closely with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues.
- Manage technical partnerships with other OEMs to ensure compatibility and optimal performance of Carrier TRUs.
Basic Qualifications
- High School Diploma or GED.
- 3+ years of experience managing an end-user technical relationship.
- 2+ years of experience with electrical, mechanical, or refrigeration systems.
- 2+ years of experience with proficiency in Microsoft Office Applications.
Additional information
- Immigration sponsorship is not supported for this position.
Benefits
Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position may be entitled to short-term cash incentives, subject to plan requirements. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 12/19/2025
Job Number: 30195461
Community / Marketing Title: Strategic Account Field Service Specialist
Location_formattedLocationLong: Missouri, US