Aftermarket Program Manager

Job Number: 9463

External Description:

About the position

We are looking for a Program Manager to lead and coordinate all aspects of the BluEdge maintenance and service contract programs, from initial quote through end-of-coverage. Working closely with our team and dealer channel partners, you will manage quote modeling, documentation, training, and customer support. In this role, you will play a key part in driving continuous improvement and expanding our customer pipeline.

Role Responsibilities

• Design and enhance maintenance and service contract offerings to meet customer needs and drive growth.
• Lead contract administration, including setup, negotiation, and successful implementation.
• Conduct regular contract reviews with customers and stakeholders to ensure compliance and satisfaction.
• Optimize and maintain quote models and pricing tools for accuracy and efficiency.
• Analyze and report key program metrics, costs, and trends to leadership for strategic decision-making.
• Collaborate on sales and marketing initiatives, creating impactful support tools and delivering training through online modules and live presentations.
• Identify challenges and implement solutions, driving continuous improvement across processes and customer experience.

Basic Qualifications

• Bachelor’s Degree with 3 years experience in program management, product management, sales, aftermarket and/or customer service, or Associate Degree with 5 years experience in program management, product management, sales, aftermarket and/or customer service.

Preferred Qualifications (nice to have)

Other qualifications you may have that would be beneficial in this role include:

• Experience with Salesforce (asset).
• Advanced skills in Microsoft Excel, including fluency with VLOOKUPs and Pivot Tables.
• Ability to quickly learn and multitask.
• Enthusiasm toward and ability to solve problems.
• Strong presentation skills.
• Great attention to details.
• Experience in transport refrigeration & fleet maintenance (asset).

Additional information

• Immigration sponsorship is not supported for this position.

Job Number: 30195421

Community / Marketing Title: Aftermarket Program Manager

Location_formattedLocationLong: Florida, US