Senior Manager, Digital Product Management (Residential Technician Applications)
Job Number: 9822
External Description:
About this role
We are seeking a Senior Manager, Product Management to lead strategy and execution for Residential Technician Applications supporting connected HVAC systems.
This role owns product direction, roadmap, and delivery for technician-facing digital tools used across commissioning, diagnostics, troubleshooting, and service workflows. You will manage a team of product professionals and define how connected equipment data, AI-driven insights, and mobile-first experiences improve technician efficiency and enable intelligent service outcomes.
This is a hands-on product leadership role operating in a complex IoT environment spanning devices, firmware, cloud platforms, analytics, mobile applications, and Field Service Management (FSM) systems.
Key Responsibilities
What You’ll Own:
- Multi-year product strategy and roadmap for Residential Technician Applications
- Backlog governance and release execution across mobile and cloud capabilities
- Technician adoption, engagement, and workflow efficiency
- Integration of connected equipment data into actionable service intelligence
- AI-driven diagnostics and guided troubleshooting experiences
- Intelligent parts identification and workflow-based service recommendations
- Enablement of digital service value and aftermarket growth opportunities
Product Strategy & Roadmap:
- Define a clear product vision aligned with connected residential systems and field service needs
- Translate strategy into disciplined roadmaps with measurable service and efficiency outcomes
- Balance innovation with reliability, scalability, and system performance
Technician Workflow & Service Optimization:
- Shape digital capabilities across commissioning, diagnostics, maintenance, and repair workflows
- Integrate seamlessly with Field Service Management (FSM) systems to support job lifecycle and service execution
- Improve first time-fix rates and reduce repeat visits through better intelligence and workflow design
- Ensure strong usability and resilience in real-world field environments
IoT, AI & Data Intelligence:
- Leverage IoT device data, firmware telemetry, and fault codes to power intelligent service insights
- Embed AI-driven capabilities such as anomaly detection, predictive diagnostics, and guided troubleshooting
- Ensure robust analytics instrumentation and clear performance visibility
Adoption & Performance:
- Define and track KPIs tied to technician activation, engagement, workflow completion, first time-fix, and service efficiency
- Conduct technician ride-a longs and field immersion to inform prioritization
Use data and field insights to continuously refine and optimize the experience
Team Leadership:
- Manage and mentor Product Managers and/or Product Owners
- Establish accountability for roadmap execution and KPI delivery
- Elevate prioritization rigor and outcome ownership within the team
Required Qualifications
- Bachelor’s degree
- 10 + years of product management experience in IoT, connected equipment, field service, or technician-facing digital platforms
- 3 + years of experience building or competing with OEM technician mobile applications or connected service tools
Preferred Qualifications
- Prior experience managing product professionals
- Experience integrating with Field Service Management (FSM) platforms and job lifecycle workflows
- Strong technical fluency in device-cloud architecture, firmware telemetry, APIs, mobile platforms, and cloud services
- Experience embedding AI-driven insights and predictive capabilities into service workflows
- Proven ability to drive measurable adoption and service performance improvements
- Strong residential HVAC, connected home, building systems, or similar domain knowledge preferred
- Ability to operate effectively in cross-functional environments spanning hardware, firmware, cloud, and mobile engineering teams
Job Number: 30200395
Community / Marketing Title: Senior Manager, Digital Product Management (Residential Technician Applications)
Location_formattedLocationLong: Florida, US