Service Operations Scheduler - Data Centers
Job Number: 9978
External Description:
Job Overview
The Service Operations Scheduler is responsible for matching technician resources with specific customer requirements and ensuring the seamless execution of Data Center (DC) service activities. This role requires a thorough understanding of technician availability and project timelines, coordinating resources to guarantee continuous onsite coverage for startup, commissioning, warranty, and repair tasks at DC sites.
Key Responsibilities
- Match technician resources with customer requirements to support DC service execution.
- Maintain a comprehensive understanding of technician availability and coordinate assignments for all DC service activities.
- Ensure continuous onsite coverage by allocating DC technicians to projects based on timelines and staffing needs.
- Collaborate with HR business partners, area managers, and service managers to gather input on technician availability, identify capacity constraints or excess, and communicate findings to the DC national leader.
- Work closely with DC project managers, service managers, and foremen to keep the master schedule updated with travel, time-off, and training information.
- Publish daily updates on technician resource availability, schedules, and requirements.
- Build and communicate travel packages and logistics for DC technicians.
- Book DC technicians’ travel arrangements and manage expense reports as required
Required Qualifications
- Bachelor’s degree with 2+ years of experience in scheduling, operations, or project coordination; Associates Degree with 4+ years’ of experience in scheduling, operations, or project coordination or a High School Diploma or GED and 6+ years’ experience in scheduling, operations, or project coordination.
Preferred Qualifications
- Experience supporting teams or working within a team environment.
- Strong organizational and time-management skills, with the ability to manage multiple priorities.
- Excellent communication and collaboration skills.
- Proficiency in Microsoft Office Suite, especially Excel and Word.
Job Number: 30201722
Community / Marketing Title: Service Operations Scheduler - Data Centers
Location_formattedLocationLong: North Carolina, US