Senior Customer Service Account Representative
Job Number: 10010
External Description:
Carrier is actively recruiting for a dynamic Sr. Customer Service Associate to join the team in Syracuse, NY.
Role Responsibilities
Serve as the primary customer contact for Strategic Accounts, managing relationships and supporting customers from purchase order through invoicing
Own end‑to‑end order management, including order entry, scheduling, inventory coordination, shipment tracking, invoicing, and warranty registration.
Collaborate cross‑functionally with Sales, Finance, and vendors to ensure accurate order fulfillment, resolve issues, manage collections, and meet customer system requirements.
Role Purpose
Deliver a seamless customer experience by ensuring accurate, timely, and compliant order processing for Strategic Account custom
Support revenue and operational efficiency by forecasting account activity and proactively managing order CRSD dates
Strengthen customer relationships and trust by resolving issues quickly, maintaining accurate documentation, and acting as a reliable liaison between customers and internal teams.
Required Qualifications
Bachelor’s Degree with 1+ years of account order management or customer service experience or Associate’s Degree with 3+ years of account order management or customer service experience or High School Diploma with 5+ years of account order management or customer service experience.
Preferred Qualifications
Experience in Salesforce
Experience with SAP
Problem resolution
Microsoft Office (Excel and Outlook)
Job Number: 30202799
Community / Marketing Title: Senior Customer Service Account Representative
Location_formattedLocationLong: New York, US