Associate Director _ Enterpris

About the role

The Associate Director of Enterprise Business Systems is accountable for end‑to‑end delivery of enterprise SAP and CRM programs, ensuring successful execution across business, technology, and vendor teams. This role requires a strong business leader with executive presence, capable of driving complex, multi‑workstream programs while aligning technology delivery with strategic business outcomes.

The Associate Director of Enterprise Business Systems acts as the single point of accountability for scope, schedule, budget, quality, and benefits realization, while providing strong governance, stakeholder leadership, and risk management across the SAP and CRM landscape.

Role Responsibilities

• Overseas delivery of program management for CRM and SAP integrations.
• Interface within business and IT organizations.
• Overseas vendor management, resource management and operational management functions within the IT organization.
• Communicates directly with stakeholders, crossfunctional teams, vendors, and department leaders.
• Lead sprints through software development lifecycle using SCRUM and AGILE methodologies.

Required Qualifications

• Bachelor’s degree.
• 7+ years of experience in enterprise IT or digital delivery roles.
• 5+ years leading ERP (SAP) and/or CRM (Salesforce) programs or major projects.
• 3+ years of project management experience.
• Travel will be required, up to 20% of the time.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.
• Functional & Technical Knowledge
  • Strong working knowledge of SAP ecosystems and enterprise CRM platforms.
  • Solid understanding of integrations, data migration, testing, and deployment practices.
  • Ability to engage credibly with both technical teams and business stakeholders.
• Leadership & Communication
  • Experience managing multi‑vendor and globally distributed teams.
  • Strong business presence with the ability to influence without authority.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Comfortable operating between hands‑on execution and strategic alignment.
• Project & Program Management
  • Proven expertise in program governance, financial tracking, and delivery metrics, resource planning.
  • PMP, SAFe, Scrum, or equivalent certifications preferred.