CSA Digital Operations Business Relationship Manager

About this role 

We are seeking an experienced and highly motivated Digital Operations Leader (Business Relation Management BRM Role) to join our CSA North America HVAC Digital team. The successful candidate will be responsible for managing Operations and Logistics and working with the broader digital organization to evolve digital capabilities that support endtoend operational processes across Carrier, North America. This role partners closely with Supply Chain, Logistics, Warehousing, Finance, Customer Service, and Digital to ensure SAPenabled processes are efficient, scalable, and aligned with business outcomes. 

The role will lead operational process design, system enhancements, and issue resolution across SAP ECC (required) environments, with exposure to SAP S/4HANA (nice to have) as part of ongoing modernization efforts. The ideal candidate brings a strong blend of operational knowledge, SAP expertise, and digital execution leadership. 

Key Responsibilities 

Digital Operations & Logistics Enablement 

• Own and support digital solutions that enable logistics, warehousing, inbound/outbound fulfillment, inventory visibility, and ordertoship processes across the network. 

• Serve as the primary digital partner for logistics and operations stakeholders, translating business needs into system and process requirements. 

• Drive continuous improvement of operational KPIs such as order accuracy, fulfillment cycle time, inventory availability, and exception management. 

SAP ECC Ownership 

Act as a subject matter expert for SAP ECC logistics and operations processes, including (but not limited to): 

Order management and fulfillment 

• Inbound and outbound logistics 

• Warehouse and inventory processes 

• Master data dependencies impacting operations 

• Partner with ERP and technical teams to design, test, and deploy configuration changes, enhancements, and fixes. 

• Provide high-level oversight for UAT, defect triage, and golive readiness for operational SAP changes. 

CrossFunctional Leadership 

• Coordinate across Supply Chain, Logistics, Customer Service, Finance, IT, and external partners to deliver integrated operational solutions. 

• Drive alignment between digital tools, operational workflows, and standard work practices. 

• Proactively identify gaps, risks, and dependencies across people, process, and technology. 

Execution & Governance 

• Provide oversight on initiatives from intake through delivery, ensuring scope, timeline, and outcomes are clearly defined and tracked. 

• Establish operational governance, documentation, and standard processes to support longterm sustainability. 

• Provide clear communication and status updates to business and digital leadership. 

Required Qualifications 

• Bachelor’s degree 

• 5 + years of strong handson experience with SAP ECC, specifically supporting logistics and operational processes. 

• 3 + years of demonstrated experience working with logistics, operations, and/or supply chain teams. 

Preferred Qualifications 

• Bachelor’s degree in Business, Supply Chain, Information Systems, Engineering, or a related field. 

• Experience with SAP S/4HANA or participation in ECC → S/4 transformation programs. 

• Familiarity with related tools such as WMS, TMS, EDI, or inventory reporting platforms. 

• Experience working in large, matrixed organizations with multiple business units or regions. 

• Background in continuous improvement, Lean, or operational excellence initiatives. 

• Support transition planning and readiness activities related to SAP S/4HANA, including process harmonization and data readiness. 

• Contribute operational perspective to S/4 design discussions to ensure futurestate logistics processes are scalable and efficient. 

• Proven ability to translate operational needs into digital and system requirements. 

• Experience leading crossfunctional initiatives in complex enterprise environments. 

• Digital operations leadership 

• Business Relationship Management 

• Strong execution and problemsolving skills 

• Clear communicator and trusted business partner 

• Comfortable operating between strategy and daytoday operations