Service Coordinator
Job Number: 10514
External Description:
About Automated Logic
Automated Logic is a world leader in building automation and related energy solutions. For more than 40 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Automated Logic products can be found in highly advanced green building solutions across countless industries and in all corners of the globe. Our building automation systems are an integral component in LEED certified buildings. Automated Logic is a part of Carrier, a leading provider in building systems industries worldwide.
About the position
The role supports service operations by coordinating daily technician schedules, dispatching work orders, and prioritizing repairs to ensure efficient field operations. The ideal candidate communicates effectively with customers and field teams, manages scheduling and routing to meet job requirements, and assists in tracking technician productivity. This position requires strong organizational skills, attention to detail, and the ability to adapt in a fast-paced, while collaborating closely with service leadership to maintain smooth and timely service delivery.
This position offers geographic flexibility within the United States; however, applicants residing in Houston, San Antonio, or Austin, Texas will receive priority consideration.
Key Responsibilities
Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated.
Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.
Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule.
Proactively distribute work orders for jobs daily.
Adhere to scheduling guidelines and work order priority to manage schedule.
Assist with the management and recording of non-productive technician time.
Create accurate AIA invoices or service billings monthly per customer invoicing schedules and/or requirements and upload as required to third party systems.
Work with customers and collections/cash applications department for collecting payments, cash application support, unapplied cash cleanup, and resolving disputes.
Work closely with internal staff to resolve any project related issues and concerns.
Assist in subcontractor communication, to include, resolution of open payables issues
Assist in ad-hoc/non-standard SOV creation as needed.
Work under moderate supervision to support operational, sales, and customer specific nuances for compliance and support.
Office phone support for Service-related communication.
Required Qualifications
High School diploma or GED.
2+ years of work experience in supporting operations or service teams.
Preferred Qualifications
HVAC industry experience.
Service dispatch experience.
Salesforce, Microsoft Dynamics (MSD), SAP and Ariba experience.
Able to build strong relationships across functions.
Ability to work and adapt in a dynamic evolving work environment.
Knowledge and experience in Microsoft Office Suite (Word, Excel, etc.).
Excellent verbal and written communication skills.
Strong organizational skills.
Excellent attention to detail and accuracy.
Job Number: 30206787
Community / Marketing Title: Service Coordinator
Location_formattedLocationLong: Florida, US