Service Coordinator

Job Number: 8708

External Description:

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role

Carrier Commercial Service has an opening for an experienced Service Coordinator.

The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

This is onsite at our location in Port Coquitlam BC.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

Key Responsibilities

• Schedule and dispatch daily technician work orders for repairs and maintenance, ensuring clear communication of scope and time requirements.
• Manage repair prioritization while optimizing technician routes to align with job specifications.
• Collaborate with the Service Manager and Service Operations Lead to prepare the bi-weekly technician schedule.
• Distribute daily work orders proactively to technicians.
• Answering customer phone calls and emails
• Follow scheduling guidelines and prioritize work orders to maintain an efficient schedule.
• Assist in tracking and recording non-productive technician time.
• Participate in Daily Business Meetings (DBM), prepared to discuss progress on KPIs and suggest actionable strategies for improvement.
• Identify and complete offline tasks assigned during DBMs, escalating blockers to support continuous KPI and operational improvement.
• Ensure compliance with Stewardship and Oversight (S&O) guidelines and best practices.

Basic Qualifications

• High School Diploma / GED
• 3+ years experience in administration, scheduling and/or coordination
• 2+ years experience with Salesforce or SAP or any ticketing tools or CRM (Client Relationship Management).
• 2+ years experience with Microsoft Office Suite.

Preferred Qualifications

• Associate or bachelor’s degree
• Organizational skills
• Attention to detail
• Time management
• Problem-solving
• Technology proficiency

Additional information

• Must have unrestricted authorization to work in Canada. No visa sponsoring available.

RSRCAR

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Job Number: 30190069

Community / Marketing Title: Service Coordinator

Location_formattedLocationLong: British Columbia, CA