Service Coordinator - Contract role

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

As servicing experts, Carrier Commercial HVAC knows how to get the most out of your equipment investment. The capital equipment you purchased will, with proper maintenance, be in operation for a significant length of time. Carrier's expansive knowledge of this equipment is the basis for our portfolio of services. Individually and collectively, this knowledge is the best platform from which to operate equipment efficiently, safely and predictably.

About this role

Carrier Commercial Service has a 6-month Contract opening for a Service Coordinator at our Mississauga office, reporting to the Service Manager. In this role, your ability to leverage technology to enhance communication and operational efficiency of the service branch for the Greater Toronto Area is essential. Come join our onsite team!

Key Responsibilities

• Schedule work orders for repairs and maintenance
• Communicate scope of work and time requirements
• Maintain and organize parts database (including purchase orders)
• Manage prioritization of repairs and maintenance
• Keep documentation related to service activities current
• Handle customer requests, follow ups and address queries
• Adhere to Scheduling guidelines and Work order priority to Load schedule

Basic Qualifications

• High School Diploma /GED
• ​2 plus years of administrative or support experience in a service industry or a dispatch environment
• Work from 7:30 am to 4:00 pm Monday to Friday

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Bilingual in French and English
• Microsoft Office Suite, Salesforce, and SAP
• Bachelor's degree
• HVAC service industry experience

RSRCAR

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