Commercial HVAC Service Operations Lead
Job Number: 10600
External Description:
About this role
Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Austin, Texas location. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
Key Responsibilities
- Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
- Proactively monitor, pursue, and assist with the selling of field service and repair opportunities to ensure pull-through revenue goals are met
- Assist leadership in driving on time, within budget completing service jobs
- Manage all time charged to jobs including Procard transactions (billable vs non-billable)
- Manage accounts receivable and assist with the resolution of customer billing disputes
- Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
- Complete booking of new jobs and set up billing plans
- Review open orders daily to ensure timely completion of jobs
- Ensure timely and accurate billing of projects, service contracts, T&M, and fixed-price jobs
- Assist with the management and recording of non-productive technician time
- Assist in general office administration: answering phones, receiving and distributing of mail, receiving parts, etc.
- Must be flexible and able to switch focus quickly on other items as it needs attention
- Other duties as assigned
Required Qualifications
- High School diploma or GED
- 3+ years’ of customer service experience
- 6+ months experience handling AR/AP for a site
Preferred Qualifications
- 2+ years of relevant HVAC service industry experience preferred
- Strong experience in Microsoft Office Suite, Salesforce, and SAP
- Bachelor's degree in Business Management or relevant field preferred
Job Number: 30207195
Community / Marketing Title: Commercial HVAC Service Operations Lead
Location_formattedLocationLong: Texas, US