Distribution Centers Order Manager

Job Number: 11386

External Description:

Carrier Climate Solutions Americas (CSA) has a role open for a Distribution Centers Order Manager to drive Distribution Centers on-time-delivery for the HVAC business in North America. Partnering closely with SIOP, Customer Services, and Manufacturing, this leader will play a critical role in ensuring efficient order management to optimize revenue recognition while delivering world-class customer satisfaction. He/she will orchestrate process optimization and daily execution for order management across Transportation and multiple Distribution Centers in the United States, Mexico, and Canada.

Key Responsibilities

• Drive customer on-time-delivery and past due metrics for distribution centers, aligned with customer expectations.
• Champion a customer-centric culture and ensure best-in-class customer experience by setting and exceeding service level agreements for order management.
• Proactively identify orders that will be at risk, driving actions to mitigate.
• Prioritize units in-transit allocated to customer orders.
• Partner with customer services to manage escalations and priorities, driving execution.
• Align daily and monthly capacity with SIOP and Distribution Centers.
• Drive cross-functional projects to enhance operational efficiency and customer satisfaction.
• Foster strong relationships to ensure smooth customer services, manufacturing, DC’s, and transportation integration.
• Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.
• Develop and lead a high-performing team of order management specialists.

Basic Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, or Engineering (advanced degree preferred).
• 5+ years in order management, customer fulfillment, supply chain management, transportation, or operations, ideally in a fast-paced environment.

Preferred Qualifications

• Master’s Degree in Business Administration
• Strong analytical and problem-solving skills, with a track record of driving process improvements and operational efficiencies.
• Exceptional communication and interpersonal skills.
• Advanced degree or certification in supply chain management (e.g., APICS CPIM, CSCP).

Job Number: 30216127

Community / Marketing Title: Distribution Centers Order Manager

Location_formattedLocationLong: Georgia, US