Job Number: 11950

External Description:

About This Role

Lead site order management by aligning SIOP, Sales, and factory operations to deliver customer commitments. Drive cross-functional collaboration, resolve delivery exceptions, and maintain accurate backlog, OTD, and revenue reporting. Build strong partnerships across teams and sites to achieve shared business objectives.

Key Responsibilities

• Develops strategies for materials planning and SIOP.
• Responsible for the development of standardized processes within materials planning and SIOP in order to optimize the utilization of business resources and meet customer expectations for delivery.
• Responsible for the development of indicators that enable visibility to short and long-term market trends and demand.
• Identifies appropriate demand streams and establishes data relationship linkages.
• Works with product development leaders and sales and marketing teams to develop demand forecasts.
• Responsible for planning capacity and fulfillment demand with plant manufacturing operations.
• Works with manufacturing team and develops monthly production volume planning using the business forecast, inventory position, actual customer orders, and the defined capacity parameters.
• Identifies and develops new technologies to improve materials planning and SIOP capability, sustainability, and reliability.
• Responsible for tracking appropriate metrics to drive results and continuous improvement.
• Responsible for the development of processes and plans to improve supply capabilities.
• Establishes clear and robust metrics to measure progress through process improvements for SIOP.

Role Purpose:

• Delivery Commitments: Align orders with capacity and material availability. Coordinate across Sales, Planning, Materials, and Operations to resolve constraints, clear holds, and protect customer commitments.
• Exception Management: Lead daily OTD and past-due reviews, align stakeholders on recovery plans, and drive actions to closure with clear ownership and accountability.
• Performance & Revenue: Own site OTD and backlog reviews. Partner with Finance and cross-functional teams to track revenue, identify risks, and drive recovery opportunities.
• Data & Continuous Improvement: Maintain master report accuracy, commitment dates, and reason codes. Support automation, standardization, and site improvement initiatives in collaboration with other teams.

Required Qualifications  

• Bachelor’s Degree    
• 3+ years of Working with Excel and Project Management.

Preferred Qualifications

• Leadership & Analytical Skills: Analyze OTD, past-due backlog, and revenue variances to identify root causes and drive corrective actions. Lead cross-functional reviews, establish clear ownership, and follow through to resolution.
• Operational Experience: Experience managing manufacturing orders, backlog, and delivery commitments. Working knowledge of SIOP, capacity planning, material availability, and order scheduling, with the ability to maintain accurate order, shipment, invoice, and commitment-date data.
• Collaboration & Teamwork: Demonstrated ability to work effectively across functions, sites, and levels of the organization. Strong communication, relationship-building, and problem-solving skills, with a proactive, team-oriented approach focused on shared goals, transparency, and accountability.

Job Number: 30221016

Community / Marketing Title: Order Management and Fulfillment Coordinator

Location_formattedLocationLong: North Carolina, US